Senior Project Manager

1 week ago

india ARDEM Data Services Full time

Overview

ARDEM Data Services is part of a US-based global professional services company providing Business Process Automation Services and Business Process Outsourcing Services. We have current job openings for Senior Project Owners (SPO) at our data processing centre in Lucknow to perform process and project management responsibilities.

Responsibilities and Duties:

Project Management:

  • Manage and oversee multiple projects concurrently, ensuring they are completed within scope, on time, and within budget.
  • Serve as the main point of contact for clients, maintaining strong client relationships, and understanding their needs and expectations.

Team Leadership:

  • Lead and manage a team of process associates, providing guidance, support, and mentorship to ensure project success.
  • Assign tasks and responsibilities to team members, ensuring optimal utilization of resources.

Quality Assurance:

  • Act as a quality checker by reviewing work output and ensuring it meets established quality standards.
  • Implement quality control processes and continuously seek ways to improve project quality.

Process Improvement:

  • Analyze existing data center production processes to identify areas for improvement and increased efficiency.
  • Collaborate with cross-functional teams to implement process enhancements.

Workflow Development:

  • Design and develop workflow processes for client assignments related to data processing.
  • Create clear and effective work instructions for the workflow, ensuring that team members can follow them efficiently.

Client Communication:

  • Communicate with clients in English to thoroughly understand the scope of the assignment, project requirements, and deliverables.
  • Keep clients informed about project progress, milestones, and any issues or challenges that may arise.

Required Experience, Skills, and Qualifications

  • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
  • Proven 15+ Years of experience in project management, with a track record of successfully managing multiple projects concurrently.
  • Strong client management skills and the ability to build and maintain client relationships.
  • Leadership experience, with a demonstrated ability to lead and mentor a team.
  • Quality assurance and auditing experience, with a keen attention to detail.
  • Proficiency in analysing and improving data centre production processes.
  • Excellent communication skills in English, both written and verbal.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Knowledge of accounting principles and data processing is a plus.
  • Ability to perform root cause analysis and implement corrective action.
  • Skills: PMP, Six Sigma.

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