Associate Technical Support Engineer
1 week ago
Job description
Summary of position: This position delivers effective technical customer support
to our rapidly growing customer base, delivering solutions to our domestic &
international end users while also supporting a wide range of technologies.
Responsibilities:
Essential functions and duties:
1. Takes ownership of technical issues and works towards getting them
resolved to closure with a minimum TAT.
2. Works with existing team members to successfully triage tech support
tickets
3. Provides responsive and exceptional support to customers
4. Resolves escalated customer complaints without the need for team lead
intervention
5. Documents troubleshooting and problem resolution steps
6. Participates in providing training to customers if required
7. Gathers performance metrics
8. Performs other related duties and responsibilities as assigned
Requirements:
1. Bachelor's degree in engineering preferably CS/IT required
2. Experience/ Keen interest with relational Database systems such as Jira
and MySQL preferred
3. Excellent communication skills in English
4. Customer centric and a proactive mindset
5. An inquisitive and analytical mind & troubleshooting skill
6. A hunger to acquire technical knowledge
7. Must have strong collaborative skills coupled with the ability to question
8. Must have an understanding of standard business practices
9. Must have good writing skills (for documenting the process)
10.Must have strong communication and presentation skills
Apply now-
-
Pune, Maharashtra, India Finastra Full timeWho are we At Finastra we are a dynamic global provider of open finance software solutions dedicated to expanding access to financial services Our innovative applications span Lending Payments Treasury and Capital Markets and Universal Banking Proudly serving over 8 000 customers including 45 of the world s top 50 banks we aim to boost financial inclusion...
-
Technical Support Engineer
2 weeks ago
Pune, Maharashtra, India Avalara Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWhat You'll DoYou will report to the Manager, Technical Support. You will work from the Pune office full fledged.The Technical Support Expert serves as a Subject Matter Expert (SME) for AvaTax, ECM, and related Connector products, providing top-tier technical expertise and analysis to support Avalara's customers. You will mentor and advise across the support...
-
Technical Support Engineer
4 days ago
Pune, Maharashtra, India Avalara APAC Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWhat You'll DoThe Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and...
-
Technical Support Engineer
4 days ago
Pune, Maharashtra, India Avalara Full time ₹ 12,00,000 - ₹ 24,00,000 per yearPune, IndiaCompliance and Customer Operations16265What You'll DoThe Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly,...
-
Technical Support Engineer
4 days ago
Pune, Maharashtra, India Avalara Full time ₹ 5,00,000 - ₹ 12,00,000 per yearWhat You'll DoThe Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and...
-
Associate Technical Support Engineer
4 days ago
Pune, India White Force Full timeJob description Summary of position: This position delivers effective technical customer support to our rapidly growing customer base, delivering solutions to our domestic & international end users while also supporting a wide range of technologies. Responsibilities: Essential functions and duties: 1. Takes ownership of technical issues and works towards...
-
Software Support Engineer
9 hours ago
Pune, Maharashtra, India workday technical consultant Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description Your work days are brighter here. Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute...
-
Associate Technical Support Engineer
1 week ago
Pune, India White Force Full timeJob description Summary of position: This position delivers effective technical customer support to our rapidly growing customer base, delivering solutions to our domestic & international end users while also supporting a wide range of technologies. Responsibilities: Essential functions and duties: 1. Takes ownership of technical issues and...
-
▷ [Urgent] Technical Support Engineer
5 days ago
Pune, India Jobted IN C2 Full timeWhat You'll Do: The Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues,...
-
Associate - Technical Support Engineer
1 week ago
Pune, India White Force Full timeJob description Responsibilities: List the responsibilities, these should be the roles KPIs that we would measure on Essential functions and duties: 1. Takes ownership of technical issues and works towards getting them resolved to closure with a minimum TAT. 2. Works with existing team members to successfully triage tech support tickets 3....
