Senior Consultant

Job DescriptionJoin Visa’s Technology Organization, a dynamic community of problem solvers and innovators dedicated to redefining the future of commerce. We manage one of the world’s most advanced processing networks, handling over 65,000 secure transactions per second across 80 million merchants, 15,000 financial institutions, and billions of individuals. As a Sr. Consultant Site Reliability Engineer (SRE), you will support efforts to ensure stability, security, and efficiency of our applications and systems, driving continuous improvement and innovation. Key Responsibilities: Security and Safety: Ensure the security and safety of application services and platforms. Lead efforts to enhance operational practices focusing on efficiency, security, and excellence. Zero Downtime: Maintain zero downtime by swiftly addressing any issues to ensure the environment is always operational. Conduct rapid root cause analysis and implement remediation in production environments after thorough testing. Environment Management: Oversee all activities within the environment, including deploying new code. Team Leadership: Collaborate with the team to deliver strategic and innovative approaches that drive Visa’s growth. Contribute to a culture of collaboration and continuous improvement. Stakeholder Partnerships: Collaborate with stakeholders, including product management, engineering, design, and operations. Strategic Impact: Support operational decisions by providing input on technical issues and analysis. Effective Communication: Communicate effectively with both technical and business partners to create frameworks for discussing complex topics. Automation and AI: Regularly analyze the environment and promote the adoption of automation and Generative AI to stay competitive. Cloud Infrastructure: Support cloud infrastructure adoption and migration, ensuring a seamless transition with minimal downtime. Problem Resolution: Participate in problem bridges by collaborating with different functional and technical teams, escalating issues as needed for timely resolution. Information Sharing: Proactively share important context and information with relevant stakeholders. Operational Excellence: Contribute to the enhancement of operational practices focusing on efficiency, security, and excellence. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. QualificationsBasic Qualifications: 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 8 years of work experience with a PhD Preferred Qualifications: 12+ years of relevant work experience with a bachelor’s degree in computer science, OR, 10+ years of work experience in Site Reliability Engineering 10+ years of experience with JAVA, J2EE applications, and a deep understanding of Web Services technologies: REST & SOAP 5+ years of experience managing applications on Containers (Docker) and Cloud (AWS, GCP, Azure) Technical Skills: Strong understanding of relational databases and middleware stacks Knowledge of Generative AI capabilities and use cases Advanced level programming and/or scripting in 3 or more of the following: Python, Java, Go, PowerShell, JavaScript, Terraform, Ansible, Helm, Chef, Cloud Formation Proficiency in CI/CD tooling such as Jenkins, Github, Bitbucket, ArgoCD, Artifactory, Bitbucket, DevOps in a large-scale environment Experience in OO design and design patterns Proficiency in observability tooling such as Grafana, Prometheus, Splunk, Datadog, New Relic, Dynatrace, Sentry, etc. in a large-scale environment Experience with Docker and Kubernetes Experience with integrating third-party Web Services Deep understanding of SRE principles: SLAs, SLOs, SLIs, error budgets, incident response, and postmortems Capacity planning: Anticipates future growth and ensures systems scale accordingly Leadership and Communication: Experience contributing to Site Reliability teams Strong work ethic, self-starter, ability to work in a fast-paced, team-oriented environment, and comfortable working with a global team Exceptional analytical and problem-solving skills, along with strong oral and written communication abilities Proven proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects Experience in creating tools to automate production support activities. Knowledge of monitoring tools and observability practices Curiosity and Continuous Learning – Keeps up with evolving technologies and best practices in reliability engineering Partnering with product development, product management, engineering, design, and operations teams is also crucial Experience in fast-paced 24x7 environments, demonstrating adaptability, empathy, and confident decision-making Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.