Operations Manager – E-commerce

4 weeks ago

Ahmedabad, India Busines Mind Full time

About Us

Business Mind is one of India's fastest-growing e-commerce service agencies, helping brands scale on platforms like Amazon, Flipkart, Meesho, Jiomart, Myntra, and more. We provide end-to-end account management, product listings, brand store creation, campaigns, account health, and operational support.

We are looking for an experienced Operations Manager who can manage our team, oversee client projects, and ensure smooth day-to-day functioning of the agency.

Key Responsibilities

  • Client & Project Management
  • Act as the main point of contact for clients.
  • Ensure timely delivery of all client tasks (listings, campaigns, reporting, order management).
  • Maintain client satisfaction and retention by proactively solving issues.

Team Management

  • Supervise interns and executives handling product listings, PPC campaigns, and customer support.
  • Assign and monitor tasks, ensuring accuracy and deadlines are met.
  • Conduct training sessions to improve team efficiency.

Operations & Processes

  • Build and implement SOPs for listings, PPC campaigns, and customer care.
  • Manage workload distribution across the team.
  • Coordinate with leadership on hiring, onboarding, and team expansion.

Performance Tracking

  • Prepare weekly and monthly reports on sales, campaigns, account health, and client growth.
  • Monitor KPIs for both team members and client accounts.

Problem Solving

  • Handle escalations from clients (campaign errors, listing issues, account health concerns).
  • Liaise with Amazon/Flipkart seller support when needed.

Requirements

  • Bachelor's degree in Business, Marketing, or a related field.
  • 2–3 years of experience in an E-commerce agency or Digital Marketing agency.
  • Strong understanding of Amazon Seller Central, Flipkart Seller Hub, and e-commerce operations.
  • Experience in managing PPC campaigns, product listings, and reporting.
  • Proven ability to manage teams and client relationships.
  • Strong organizational, communication, and problem-solving skills.

Job Types: Full-time, Permanent

Pay: ₹20, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement

  • E commerce Operations Manager

    1 day ago

    Ahmedabad, India Pintola Full time

    Role Description This is a full-time, on-site role located in Ahmedabad for an E-commerce Operations Manager. The role involves overseeing daily operations of the e-commerce platform, managing inventory and supply chain logistics, ensuring timely processing of orders, and coordinating with various teams to enhance customer experience. The E-commerce...

  • E commerce Operations Manager

    14 hours ago

    Ahmedabad, India Pintola Full time

    Role Description This is a full-time, on-site role located in Ahmedabad for an E-commerce Operations Manager. The role involves overseeing daily operations of the e-commerce platform, managing inventory and supply chain logistics, ensuring timely processing of orders, and coordinating with various teams to enhance customer experience. The E-commerce...

  • E commerce Operations Manager

    1 day ago

    Ahmedabad, Gujarat, India Pintola Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role located in Ahmedabad for an E-commerce Operations Manager. The role involves overseeing daily operations of the e-commerce platform, managing inventory and supply chain logistics, ensuring timely processing of orders, and coordinating with various teams to enhance customer experience. The E-commerce...

  • E commerce Operations Manager

    18 hours ago

    Ahmedabad, India Pintola Full time

    Job Description Role Description This is a full-time, on-site role located in Ahmedabad for an E-commerce Operations Manager. The role involves overseeing daily operations of the e-commerce platform, managing inventory and supply chain logistics, ensuring timely processing of orders, and coordinating with various teams to enhance customer experience. The...

  • E commerce Operations Manager

    15 hours ago

    Ahmedabad, Gujarat, India, Gujarat Pintola Full time

    Role Description This is a full-time, on-site role located in Ahmedabad for an E-commerce Operations Manager. The role involves overseeing daily operations of the e-commerce platform, managing inventory and supply chain logistics, ensuring timely processing of orders, and coordinating with various teams to enhance customer experience. The E-commerce...

  • E-commerce Manager

    5 days ago

    Ahmedabad, Gujarat, India Akaame Export Private Limited Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    About Akaame Exports Pvt. Ltd.Akaame Exports Pvt. Ltd. is an exporter of high-quality fashion products and the promoter of the brand Crystalicious, known for its handcrafted footwear, bags, and lifestyle accessories that blend comfort, style, and durability.With retail operations across the GCC and India, Akaame manages multiple online sales channels...

  • E-commerce Operations Executive

    2 days ago

    Ahmedabad, Gujarat, India RISHI JOBS Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role Overview: As an E-commerce Operations Executive, you will oversee the daily operations of the online store. Your responsibilities will include managing tasks such as order processing, inventory control, coordinating customer service, handling logistics, and maintaining the website. Your main objective will be to ensure the smooth functioning of...

  • E-commerce Executive

    4 days ago

    Makarba, Ahmedabad, Gujarat, India E-DNA Full time

    **Responsibilities** - Priority wise daily early morning need to process orders from Marketplace/OMS. - Make sure all orders processed within SLA. - Need to upload manifest on marketplace. - Order dispatch and pickup follow-up with warehouse team and raise pickup dispute. - Daily Sales Report maintain and send mail to team. - Resolve order processing related...

  • E-Commerce Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Viraam Corporate World Full time ₹ 10,000 - ₹ 18,000 per year

    Are you passionate about driving online business growth and managing e-commerce operations efficiently? We're looking for a detail-oriented and proactive E-Commerce Executive to join our dynamic team in Narol, Ahmedabad.KeyResponsibilities:Manage product listings, content, and updates on multiple e-commerce platforms.Handle order processing, inventory...

  • E-commerce Executive

    2 days ago

    Ahmedabad, India Acumont Solutions Full time

    **Roles and Responsibilities** We are hiring for an E-commerce Executive, who will be responsible for managing the day-to-day operations of the company's e-commerce website. They will work closely with the E-commerce Manager to develop and implement strategies. **Perks and Benefits** Role: Advertising Sales - Salary: Not Disclosed by Recruiter -...