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Mega Walkin for Team Lead on 16th AUG 2024

2 months ago

tamil nadu, India HCLTech Full time
WALK - IN for Team Lead - CUSTOMER SERVICE - Retail / BPO Background.
HCL hiring - 16th August 2024 - Team Lead - Retail Background / BPO @ Sholinganallur ELCOT campus.
Work Location: Sholinganallur ELCOT Chennai.
Interview Mode : Face to Face Interview
Time : 11:00 AM
Interview Date: 16th AUG 2024
Interview Venue: HCL TECH, Sholinganallur ELCOT campus, Gate1, tower 4, Chennai-119
Contact HR: Indrakumar M
Budget : As Per Industry Standards
Experience from 5 years to 10 years can walk-in directly.
Roles and Responsibilities:
Lead and manage a team of 20+ employees, providing guidance, coaching, and support to ensure team success.
Lead and supervise a team responsible for sales support and order management activities.
Develop and implement strategies to streamline order processing procedures, ensuring efficiency and accuracy.
Train new team members on order management systems, processes, and best practices.
Monitor key performance indicators (KPIs) to track team performance and identify areas for improvement.
Provide timely and detailed feedback and coaching on opportunity areas arising out of the audits done.
Provide recommendations for Process Improvement/Training Needs/Risks and inform Process and Sub-Process Managers of any identified relevant/escalated issues.
Responsible to reduce shrinkage and attrition.
Strong communication and interpersonal skills, with the ability to motivate and inspire team members.
Proficiency in Microsoft Office Suite and other relevant Customer Service applications.
Need to have 2+ expereince as a Lead in Ecomm, Retail, order management sevice sector.
Perks and Benefits:
1. Cab provided (chargeable)
2. World class exposure
3. Excellent working environment
4. Salary - Best in industry
5. Shift - Flexible with any shifts (Night)
Regards
Indrakumar M
Senior Executive HR - HCL Tech