Oracle EBS finance support consultant

3 weeks ago

Bengaluru, Karnataka, India PURVIEW Full time

Job Responsibilities :

Provide direct support to all users for all issues experienced by users Troubleshoot and resolve issues related to system functionality and software systems. Build a level of confidence that encourages a culture of customer satisfaction Serves as point of escalation for support issues, which may include serving as the interface with Application software vendor Be part of the SLA breach and major incident review process For repeat incidents help guide the problem management process to determine what corrective actions can be taken Responsible for resolving technical incidents and troubleshooting with developers Resolve technical concerns in Application users Interact with leadership teams in communication of the service support activities like weekly service review calls for ticket backlog review, SLA breaches, ageing tickets, ITSM change board review of CRs and SRs. Develop knowledge

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