Field Service Engineer
2 weeks ago
Duties & Responsibilities:DeliveryEnsure full compliance of Service Delivery Processes and deliver services both effectively and efficientlyLife Cycle Management of an installed machineInstallation, Implementation and Demonstration support of the respective system would be the prime responsibility of the Field Service Engineerparticipate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frameMonitor, Resolve and develop cost effective and innovative solutions to more complex technical problems that arise during start-up.
SellingActively participate and support in Service Sales Promotion and achievement of overall Service Sales Targetcoordinate the process of Spare parts Sales with the CustomerIdentifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job s purviewService AdministrationThe FSE would report all necessary information both technical and administration ( Call Completion, Call Reporting, PM, FCO, Installations ) as per the norms in internal systemresponsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documentationThe responsibility of collecting Customer Overdue Outstanding would lie with the FSEFSE will close calls in time with proper bookings of expenses and man hours through C4C software.Responsible for use calibrated and proper Tools and meter.Perform his role effectively and efficiently.Need to complete assigned role mapped training within due date.
Customer SatisfactionTry to excel in every interaction with the customer to achieve customer delight.Proactively participate & Implement Customer satisfaction Development programsResponsible for timely escalation of certain issues to the concerned product specialists (R2) and work as a team to provide appropriate solutionManage Key Accounts for the respective System in order to ensure Customer Satisfaction.Channel ManagementCoach and mentor channel engineers, check the quality of their work, and help them diagnose and solve problems.Establish good communication and relationship with channel and Sales team.
Knowledge ManagementThe FSE would constantly upgrade his knowledge and skill level about the processes/product in order to Perform his role effectively and efficiently.Need to complete assigned role mapped training within due date.
Skills & Experience:Holder of Bachelor of engineering (Bio-Medical / Electronics / Electrical)Minimum Three years of experience in the similar field.Customer service focusTechnical KnowledgeMedical Equipment or related industry experience a plusExcellent communication skillsStrong analytical skills to troubleshoot and repair mechanical, electromechanical, electronic and/or IT equipmentLAN, Windows 7/10, MS Office and networking experience.Ability to prioritize and work well under pressure.Candidate must be willing to travel and work irregular hours.Excellent interpersonal skills in a team environment.Must be able to perform moderate to difficult physical work activities.Health-Imaging relevant field service experience is a plus.Responsible for trouble-shooting, repair, installation and preventative maintenance of high-tech Diagnostic Imaging systems.Good Soft Skill
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Field Service Engineer
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Field Service Engineer
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