Deputy Manager

Deputy Manager - Two Wheeler - South & West 
Job Purpose 
This position is open with Bajaj Finance Ltd. Acts as the first link of management between the field staff (executors) and management. An effective communicator with exceptional relationship management skills and the ability to relate to people at all levels of business and management. Responsible for delivery of business AOP objectives for the assigned geography.
- Culture Anchor:
- Work Hard - Consistently puts in effort, plans and tracks daily progress to achieve targets
- Execute with Rigor - Takes responsibility for meeting targets with focus and effort
- Own It - Maintains honesty and fairness in all interactions in line with organization policies
- Act with Integrity

Duties and Responsibilities 
Principal Accountabilities- Achieving business numbers with the assigned line of channels (based on location and market potential).
- People Management (Off roll)Hiring, retention, and productivity.
- Sales governance through compliance of systems and processes.
- Tracking, managing, and controlling PDD requirement compliance.
- Reduction in customer complaints and cancellations by ensuring that no miss-selling is being done.
- Understanding of CRM ).
- Effectively engage with Credit, Operations, and Risk teams.
- Ensure TAT is maintained for case processing.

Major Challenges- Training of self and team below.
- Hiring the right candidate.
- Smooth onboarding to help settle the employee well in BFL.
- Smooth onboarding of new Dealer/Partner with BFL.
- Retention of off-roll staff.

Decisions- Hiring of off-roll staff.
- Approvals by coordinating with internal stakeholders (e.g., clearing cases).
- Lead allocation.
- Field activity planning and closure.

Interactions- Internal Clients:
- Connect with various internal departments (product, credit, operations, RCS & compliance) to process files.
- Connect with HR department for hiring & retention.
- External Clients:
- Engage with customers.
- Mapping of market competition.

Dimensions- Financial Dimensions:  45 to 70 cases MOM (depending upon location and market potential).
- Other Dimensions:
- Total team size9
- Number of direct reports5 to 9
- Number of outsourced employees5 to 9
- Number of locations1 to 4
- Number of products1 (Two Wheeler Loan)

Required Qualifications and Experience- Educational Qualifications:  Graduate / Post Graduate
- Good command in Excel is essential.
- 1 to 3 years of relevant experience in managing a team.
- Result oriented - Go getter attitude is a must.
- Collaborative work style to engage with peers and colleagues across the company.
- Excellent team management and interpersonal skills.
- Excellent command over communication skills.
- Highly ambitious and self-motivated.