User Research

Found in: Whatjobs IN C2 - 2 weeks ago

bangalore, India Rapido Full time
About Rapido
We are India’s largest bike-taxi platform, steadily venturing into Delivery, Auto, Rental, and more. Currently present in over 100 cities, we are growing close to 500% year-on-year with steady funding. We have changed the concept of intra-city travel and made last-mile connectivity affordable to all. Along with being the #1 choice of 10 million people, we have also built a solid captain base of over 5 million registered captains, who have bettered their lives with Rapido. As an employer, we provide a lot of ownership to our team members providing multiple avenues for them to grow within the company. You will only grow with us with the right balance of ambition, fun, and transparent work culture
Job Summary:
Looking for a User Researcher role that's both challenging and fun?
Join our team to collaborate and get mentored by industry leaders in User research, design, and product.
You will have the opportunity to conduct user research, analyze insights, and work with cross-functional teams to connect user needs with business opportunities, you'll be at the forefront of innovation.
Be part of a dynamic team culture, grow your skills, make a real impact on the future of product design, and have some fun while doing it
You will fit well in this dynamic team if you have an entrepreneurial mindset with a sense of proactiveness, passion, and commitment to not just generate empathy by sharing user insights but make sure that your work generates business impact.
Job Responsibilities:
Planning and executing both generative and evaluative studies alone and in teams
Redefine problem statements and generate hypotheses based on quant data and stakeholder discussions
Experiment with a wide variety of research methodologies including secondary and primary to identify unarticulated user insights
Effective and tailored communication for quick processing of user insights by varied levels of stakeholders that can create business impact
Effectively plan field logistics and execute on-field research studies.
Pls share resume along research portfolio to
Pls note we are not looking for any UX design candidates
Job Requirements:
1+ years of experience in User research with a focus on user psychology, behavior, mental models and decision making process.
Experience in conducting generative research
Understanding of human-centered design (HCD), design thinking approach to innovation and system thinking for problem-solving.
Understanding of the applications and shortcomings of different research methods including when and how to apply them during each phase of the user studies
Methodical, meticulous and organized in defining, planning and executing end-to-end user studies
Effective communication skills including written, verbal, and presentation to manage varied levels of stakeholders on the project
Open to inter and intra-city traveling, being on field and face-to-face interactions with users (Customers and Captains) as and when required by the research study
What’s there for you?
Our team is involved through every step - from requirement gathering to implementation
The team comprises a bunch of superheroes with different superpowers - Our researchers come from tech, psychology and design backgrounds. It's great to frequently collaborate and learn new superhero moves.
Researchers Not confined to defined role but working across teams (design, product, tech, ops and marketing) for converting insights into actions
Openness and collaborative learning environment with opportunities to interact with anyone and everyone including senior leadership
We use the EDIPT framework on projects (Empathize, Define, Ideate, Prototype and Test)
Access to cutting-edge tools and resources to conduct your research
Cross team collaboration through methods like co-planning, co-analysis and co-creation.
Excited to solve challenges in the mobility space? Join Rapido & chase bigger milestones too

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