Account Manager

4 days ago

Hyderabad, India Tek Tree LLC Full time

Job Description – US Healthcare Account Manager

Position:
Account Manager – US Healthcare Staffing

Location:
(Insert Location / Remote)

Employment Type:
Full-time

About the Role

We are looking for a
results-driven and client-focused US Healthcare Account Manager
with proven expertise in managing staffing programs, especially within
Client-Specific Units (CSU)
and
Healthcare Workforce Logistics (HWL) MSP programs
.

This role will be the
primary bridge between clients, MSP partners, and internal recruiting teams
, ensuring smooth delivery of healthcare staffing services, compliance with regulations, and outstanding client satisfaction.

Key Responsibilities

Account Management & Client Engagement

  • Serve as the primary point of contact for assigned healthcare client accounts.
  • Manage relationships with
    MSPs, CSU-based accounts, and direct clients
    .
  • Conduct regular business reviews with clients to assess performance, forecast demand, and resolve issues.
  • Build strong partnerships with MSP program managers, VMS coordinators, and healthcare system stakeholders.

MSP / VMS Operations

  • Manage requisitions via
    VMS platforms
    (HWL, Fieldglass, Beeline, ShiftWise, etc.).
  • Ensure
    timely submission of candidates
    in line with client SLAs.
  • Track and monitor requisitions to achieve
    fill rates and cycle time goals
    .
  • Resolve escalations involving compliance, onboarding, or billing concerns.

Recruitment & Delivery Coordination

  • Collaborate with recruitment teams to prioritize and fulfill
    critical CSU/HWL program openings
    .
  • Ensure compliance with
    credentialing, background checks, and onboarding requirements
    .
  • Monitor assignment performance, contractor experience, and redeployment opportunities.

Business Growth & Retention

  • Identify opportunities to expand services within existing accounts.
  • Provide insights on
    market trends, pay/bill rates, and competitor intelligence
    .
  • Drive
    high client satisfaction
    to maximize account retention and growth.

Requirements

  • Experience:
    4–7+ years in US healthcare staffing with
    hands-on CSU/HWL MSP experience
    .
  • Knowledge:
    Deep understanding of
    VMS tools
    (HWL, ShiftWise, Fieldglass, Beeline, etc.) and MSP workflows.
  • Proven success in managing MSP-driven staffing programs (nursing, allied, locums, or non-clinical).
  • Strong
    relationship-building, client engagement, and negotiation skills
    .
  • Knowledge of
    credentialing, compliance, and healthcare staffing regulations
    .
  • Excellent
    communication and presentation skills
    .
  • Ability to thrive in a
    fast-paced, SLA-driven environment
    .

Preferred Qualifications

  • Direct experience with
    CSU accounts under MSP programs
    .
  • Exposure to
    multiple healthcare systems
    (acute care, long-term care, outpatient, etc.).
  • Ability to analyze performance metrics (fill rate, aging requisitions, submittal-to-hire ratio) and deliver
    data-driven recommendations
    .
  • Bachelor's degree in
    Business, HR, Healthcare Administration, or related field
    .

Why Join Us?

  • Opportunity to work with
    leading MSPs (HWL, CSU, etc.)
    in the healthcare staffing industry.
  • Competitive compensation with
    performance-based incentives
    .
  • Career growth in a
    fast-growing healthcare staffing organization
    .
  • Supportive, collaborative, and
    team-oriented culture
    .

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