Program Manager

6 days ago

Delhi, India Connect Tech+Talent Full time
Program Manager
Location: Remote, with occasional travel to client sites across India
Full-Time
Experience: 8–10 years
Industry Exposure: Finance, Payments, Healthcare, or Digital Transformation
Role Overview
We are looking for a Program Manager who combines strategic clarity, ownership, and empathy to lead cross-functional programs that deliver measurable impact. This role goes beyond program execution — it requires mentorship, cultural leadership, and customer-first problem solving. The Program Manager will work with business, technology, and operations stakeholders to ensure delivery excellence, foster innovation, and build trust with clients.
Key Responsibilities
Program Leadership & Strategy
 Define and execute program roadmaps aligned with business objectives and industry best practices.
 Bring clarity to complexity by driving structure, measurable goals, and clear outcomes.
 Balance short-term delivery with long-term transformation by addressing technical debt, regulatory requirements, and innovation.
Stakeholder & Client Engagement
 Act as a trusted advisor to senior leaders and clients, shaping decisions through insight and data.
 Manage stakeholder expectations with transparency, ensuring alignment across diverse business and technology groups.
 Build lasting relationships by demonstrating accountability, empathy, and business understanding.
Execution & Governance
 Lead multiple projects under one program umbrella, ensuring timely, high-quality delivery.
 Establish risk and issue management frameworks, proactively mitigating challenges.
 Oversee financials, budgets, and resource allocation with discipline and accountability. Agile & Cultural Leadership
 Champion Agile/SAFe practices, not just as delivery frameworks but as enablers of collaboration, learning, and adaptability.
 Coach and mentor program teams, helping them evolve in ownership, curiosity, and purpose.
 Promote psychological safety and peer support to strengthen delivery culture. Innovation & Industry Awareness
 Stay ahead of regulatory, technological, and domain-specific trends (e.g., PCI-DSS, HIPAA, Open Banking, Digital Health).
 Leverage AI-first, automation-driven approaches to optimize program efficiency and decision-making.
 Drive experimentation and continuous improvement by questioning the status quo.
Qualifications &Skills
 Education: Bachelor’s or Master’s in Computer Science, Business, Engineering, or related field.
 Experience: 8–10 years of program/project management with exposure to finance, payments, healthcare, or digital transformation.
 Leadership: Proven ability to inspire, coach, and mentor teams, not just manage tasks.
 Methodologies: Proficiency in Agile, Scrum, SAFe, PMP, or Prince2.
 Technical Acumen: Understanding of software development, cloud, or enterprise transformation.
 Regulatory Knowledge: Familiarity with compliance frameworks relevant to finance, payments, or healthcare.
 Communication: Strong written and verbal communication with the ability to influence senior stakeholders.
 Problem-Solving: Analytical mindset with comfort in ambiguity and a bias for action.
Preferred Certifications
 PMP, PMP, Prince2, or SAFe Certification
 Certified Scrum Master (CSM) or SAFe Agilist
 Domain-specific certifications (e.g., CFA, CHFP, or Digital Transformation certifications)

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