Aptino, Inc. | Capacity Planner | pune

1 week ago

Pune, India Aptino, Inc. Full time
Position: Resource Planner
Location: Pune or Gurgaon – Work from office
Role and Key Responsibilities
Work with Partner/Client workforce management team and operations to create, update and maintain staffing and budget planning models .
Analyze the contact center data and create long-term staffing and contact forecasts and models.
Extensive knowledge of the NICE workforce management platform, forecasting, budget planning, staff planning, contact center forecasting modeling and intra-day forecasting.
Support various support channels including back-office support.
Identify business trends, various sales and service forecasts, calendar events and adjust long-term and short-term contact and handle time forecasts.
Work closely with Partner/Client’s scheduling, real time adherence, and operations team on shrink and agent productivity analysis to improve planning model(s).
Required Experience & Knowledge
Graduate with 8+ years of contact center experience with good communication skills.
5+ years’ Workforce Management experience with 3+ years in Resource Planning (Capacity Planning) .
Experience determining number of resources needed (based on shrinkage, occupancy, trend, etc.) for a particular Line of Business (LOB) and plan on having them join at the right time (based on attrition %, throughput %, etc.)
Knowledge of Contact Center methodologies and operational principles
Knowledge of WFM Tools (NICE WFM/Verint/Aspect).
Bachelor's degree in related field from a four-year college or university program.
Basic knowledge of the call center industry.
Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.).
Knowledge of ACD and Call Center Workforce applications - preferred.
Proficient in Microsoft Office.

  • Aptino, Inc. | Capacity Planner | pune

    1 week ago

    pune, India Aptino, Inc. Full time

    Position: Resource PlannerLocation: Pune or Gurgaon – Work from officeRole and Key ResponsibilitiesWork with Partner/Client workforce management team and operations to create, update and maintain staffing and budget planning models.Analyze the contact center data and create long-term staffing and contact forecasts and models.Extensive knowledge of the NICE...

  • Aptino, Inc. | Capacity Planner | pune

    1 week ago

    pune, India Aptino, Inc. Full time

    Position: Resource Planner Location: Pune or Gurgaon – Work from office Role and Key Responsibilities Work with Partner/Client workforce management team and operations to create, update and maintain staffing and budget planning models . Analyze the contact center data and create long-term staffing and contact forecasts and models. Extensive knowledge of...

  • Aptino, Inc. | US IT Recruiter | pune

    2 weeks ago

    pune, India Aptino, Inc. Full time

    Job Title: US IT RecruiterLocation: Pune, India (Onsite)Company: Aptino TechnologiesJob Overview:Aptino Technologies is looking for a skilled and dynamic US IT Recruiter to join our team in Pune. The ideal candidate will have experience in full-cycle recruitment for US-based IT roles, and be familiar with sourcing, screening, and placing top-tier technical...

  • Aptino, Inc. | US IT Recruiter

    2 days ago

    Pune, India Aptino, Inc. Full time

    Job Title: US IT RecruiterLocation: Pune, India (Onsite)Company: Aptino TechnologiesJob Overview:Aptino Technologies is looking for a skilled and dynamicUS IT Recruiterto join our team in Pune. The ideal candidate will have experience in full-cycle recruitment for US-based IT roles, and be familiar with sourcing, screening, and placing top-tier technical...

  • Capacity planner

    1 week ago

    Pune, India Aptino, Inc. Full time

    Position: Resource PlannerLocation: Pune or Gurgaon – Work from officeRole and Key ResponsibilitiesWork with Partner/Client workforce management team and operations to create, update and maintain staffing and budget planning models.Analyze the contact center data and create long-term staffing and contact forecasts and models.Extensive knowledge of the...

  • Capacity Planner

    7 days ago

    Pune, India Aptino, Inc. Full time

    Position: Resource PlannerLocation: Pune or Gurgaon – Work from officeRole and Key ResponsibilitiesWork with Partner/Client workforce management team and operations to create, update and maintain staffing and budget planning models.Analyze the contact center data and create long-term staffing and contact forecasts and models.Extensive knowledge of the NICE...

  • Capacity Planner

    1 week ago

    Pune, India Aptino, Inc. Full time

    Position: Resource PlannerLocation: Pune or Gurgaon – Work from officeRole and Key ResponsibilitiesWork with Partner/Client workforce management team and operations to create, update and maintain staffing and budget planning models.Analyze the contact center data and create long-term staffing and contact forecasts and models.Extensive knowledge of the NICE...

  • Capacity Planner

    1 week ago

    Pune, India Aptino, Inc. Full time

    Position: Resource Planner Location: Pune or Gurgaon – Work from office Role and Key Responsibilities Work with Partner/Client workforce management team and operations to create, update and maintain staffing and budget planning models . Analyze the contact center data and create long-term staffing and contact forecasts and models. Extensive knowledge of...

  • Capacity Planner

    1 week ago

    Pune, India Aptino, Inc. Full time

    Position: Resource Planner Location: Pune or Gurgaon – Work from office Role and Key Responsibilities Work with Partner/Client workforce management team and operations to create, update and maintain staffing and budget planning models . Analyze the contact center data and create long-term staffing and contact forecasts and models. ...

  • Capacity Planner

    1 week ago

    Pune, India Aptino, Inc. Full time

    Position: Resource Planner Location: Pune or Gurgaon – Work from office Role and Key Responsibilities Work with Partner/Client workforce management team and operations to create, update and maintain staffing and budget planning models . Analyze the contact center data and create long-term staffing and contact forecasts and models. ...

  • Strategic Resource Manager

    1 week ago

    Pune, Maharashtra, India Aptino, Inc. Full time

    About Aptino, Inc.Aptino, Inc. is a leading company in the contact center industry, dedicated to providing innovative solutions for businesses.

  • Capacity Planner

    1 week ago

    Pune, India Aptino, Inc. Full time

    Position:Resource PlannerLocation:Pune or Gurgaon – Work from officeRole and Key ResponsibilitiesWork with Partner/Client workforce management team and operations tocreate, update and maintain staffing and budget planning models .Analyze the contact center data and create long-term staffing and contact forecasts and models.Extensive knowledge of the NICE...

  • Resource Planning Specialist

    2 weeks ago

    Pune, Maharashtra, India Aptino, Inc. Full time

    Job Title: Resource Planning SpecialistAbout the RoleAptino, Inc. is seeking an experienced Resource Planning Specialist to join our team in Pune or Gurugram. As a key member of our workforce management team, you will be responsible for creating and maintaining staffing and budget planning models.Key ResponsibilitiesWork closely with partner/client workforce...

  • Workforce Management Analyst

    1 month ago

    pune, India Aptino, Inc. Full time

    Position: Real Time Analyst (RTA) Location: Pune, MH Shift Time: US Shift ob Summary: As a Real Time Analyst (RTA), you will be responsible for monitoring call service levels and ensuring that global client partner locations meet their productivity targets. Your role will involve creating plans to align with client KPIs, optimizing absenteeism, and...

  • Workforce Management Analyst

    3 months ago

    pune, India Aptino, Inc. Full time

    Position: Real Time Analyst (RTA) Location: Pune, MH Shift Time: US Shift ob Summary: As a Real Time Analyst (RTA), you will be responsible for monitoring call service levels and ensuring that global client partner locations meet their productivity targets. Your role will involve creating plans to align with client KPIs, optimizing absenteeism, and managing...

  • Workforce Management Analyst

    1 month ago

    pune, India Aptino, Inc. Full time

    Position: Real Time Analyst (RTA)Location: Pune, MHShift Time: US Shiftob Summary:As a Real Time Analyst (RTA), you will be responsible for monitoring call service levels and ensuring that global client partner locations meet their productivity targets. Your role will involve creating plans to align with client KPIs, optimizing absenteeism, and managing...

  • Workforce Management Analyst

    1 month ago

    pune, India Aptino, Inc. Full time

    Position: Real Time Analyst (RTA)Location: Pune, MHShift Time: US Shiftob Summary:As a Real Time Analyst (RTA), you will be responsible for monitoring call service levels and ensuring that global client partner locations meet their productivity targets. Your role will involve creating plans to align with client KPIs, optimizing absenteeism, and managing...

  • Workforce Management Analyst

    1 month ago

    Pune, India Aptino, Inc. Full time

    Position: Real Time Analyst (RTA)Location: Pune, MHShift Time: US Shiftob Summary:As a Real Time Analyst (RTA), you will be responsible for monitoring call service levels and ensuring that global client partner locations meet their productivity targets. Your role will involve creating plans to align with client KPIs, optimizing absenteeism, and managing...

  • Workforce management analyst

    2 months ago

    Pune, India Aptino, Inc. Full time

    Position: Real Time Analyst (RTA) Location: Pune, MH Shift Time: US Shift ob Summary: As a Real Time Analyst (RTA), you will be responsible for monitoring call service levels and ensuring that global client partner locations meet their productivity targets. Your role will involve creating plans to align with client KPIs, optimizing absenteeism, and...

  • Workforce Management Analyst

    3 months ago

    pune, India Aptino, Inc. Full time

    Position: Real Time Analyst (RTA)Location: Pune, MHShift Time: US Shiftob Summary:As a Real Time Analyst (RTA), you will be responsible for monitoring call service levels and ensuring that global client partner locations meet their productivity targets. Your role will involve creating plans to align with client KPIs, optimizing absenteeism, and managing...