Quality Assurance Associate IV

4 weeks ago


visakhapatnam, India Conduent Business Services Full time

Job Description:

Job Track Description:

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Proficient in a range of operational processes through prior job-related experiences and trainings.
  • Completes assignments and guides the work of peers and other team members.
  • May work cross functionally, in different areas when necessary.
  • Proposes improvements to processes and methods.
  • Works within established procedures and practices.

Qualifications and Experience:

  • Education level – Graduate
  • Experience – 4+years

Job Responsibilities

 

  • 5 - 2+ year of experience in customer service (inbound/outbound calls)
  • 3 year of experience in quality role as an auditor
  • Experience/exposure to work for Healthcare clients (Call center/Backend)
  • Good comm and interpersonal skills
  • Good knowledge of MS Excel and MS PowerPoint
  • Creating Report, Quality analysis, dashboard and, Email writing
  • Aware on feedback mechanism etc.
  • Should be flexible working in Night shifts
Closing:



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