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Network Reliability Engineer
2 months ago
Job Type: Full-Time
Experience: 1 year
Department: Network Reliability Why Statiq? Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator, a Silicon Valley based accelerator program.Responsibilities1. Services Complaints Management (Daily Fault Report/ DPR)2. Attend & resolve the Chargers Breakdown & Preventive Maintenance complaints as perguidelines or customers requirement.3. Service Associates Management4. Customer Escalation Management5. Training to Customers/ Service Partners6. Maintain the Chargers PM Reports with PM Tracker, DMR Sheet as per ManagementRequirement.7. Ready to work in Hybrid Shift (RemotelyRequirements1. Degree/ Diploma in Electrical / Electronic Engineering2. 1-3 Years’ experience in Customer Service Support for EV Chargers/ SMPS /UPS.3. Good Communication skill.4. Basic Excel Experience.Skills Required: -1. To develop Good Interpersonal relationship with Customers/Other Team Members.2. Good Product Knowledge for EV Chargers/SMPS/UPS.3. Familiar in working on Laptop with Good knowledge of Excel/MS Word/Power Point.4. Free For travelling in respective Circle/ Region.5. Capability to Manage Associate Manpower.6. Analytical skills to analyse fault & implements.7. Basic Knowledge of electrical infrastructure and Switchgears like Breakers MCCB, RCD, ELCB,Rectifiers, Network Operation Etc.8. Safety PPE And safety Precautions knowledge For electrical safety standard. What’s on the table: Work with the super enthusiastic & passionate team who are looking forward to building India’s largest EV infrastructure.Amazing exposure to start-up culture – Be ready to take up challengesWe believe in "Growth", as we grow we will make sure you grow as well. We have learning policies as well, where for your learning we will be paying.Medical Insurance.
