HubSpot & Systems Support Manager

JOB TITLE: HubSpot & Systems Support ManagerPOSITION REPORTS TO: Head of Business Growth & OperationsEMPLOYMENT BASIS: PermanentLOCATION: Remote with travel (GMT+2 to GMT+5:30)TIME COMMITMENT: Fulltime PositionROLE DESCRIPTIONATEC exists to decarbonise cooking for all households across the Global South with our patented IoT eCook stoves. 4 billion people across Asia & Africa still lack access to modern cooking - generating 1 gigaton of emissions, more than the global airline industry. ATEC’s patented IoT technology means usage data is converted into 100% data-verified carbon credits - a global first for the sector. ATEC is now expanding across Asia & Africa - working with last-mile distributors and net-zero partners to decarbonise cooking at scale.The HubSpot & Systems Support Manager will be responsible for leading the continuous optimization of our HubSpot ecosystem - including configuration, set-up of business processes, account management and overall system management.This role bridges strategy, process, and technology—ensuring that HubSpot effectively supports end-to-end revenue operations, from lead generation to customer retention and service after sales. The HubSpot & Systems Support Manager will combine analytical precision with systems thinking and the ability to align cross-functional teams around unified data, processes, and performance goals.KEY RESPONSIBILITIES1. System Strategy and Implementation- Develop and execute a HubSpot strategy that aligns with the organization’s growth goals, ensuring seamless support for operations, sales, and customer success activities.- Design a scalable CRM architecture within HubSpot to enable efficient data flow, campaign tracking, and customer lifecycle management.- Define key metrics, dashboards, and data models that provide leadership with actionable insights for forecasting and performance management.- Identify new opportunities to leverage automation, personalization, and segmentation to improve lead engagement and conversion.2. Process Alignment- Collaborate with operations, sales, and customer success teams to map and optimize business processes within HubSpot, ensuring alignment across departments.- Establish appropriate and standardized role and permission framework, and implement across HubSpot users and business units- Establish and maintain lead management frameworks, including scoring, routing, and handoff between teams to improve conversion efficiency.- Map out and implement Integration properties from other systems into HubSpot for customer registration.- Establish and maintain distributor management framework to effectively support and monitor sales partners in line with operational needs.- Standardize campaign tracking and reporting processes, ensuring consistent attribution and visibility across channels.- Collaborate with the engineering for claims management and also integrate HubSpot data into business intelligence or reporting tools.- Support change management and adoption efforts, ensuring teams understand and consistently apply system workflows and business processes within HubSpot, ensuring alignment across departments.3. System Ownership and Oversight- Serve as the primary system manager and subject matter expert (SME) for HubSpot, ensuring optimal and appropriate use of the HubSpot system and managing configuration, automation, and ongoing optimization.- Maintain data accuracy, compliance, and hygiene across all records, including ensuring data protection standards are upheld.- Manage system integrations to ensure seamless data exchange and representation across platforms (including Quicksight)- Conduct regular platform audits, identifying areas for improvement, security risks, or redundant workflows.- Oversee user permissions, governance frameworks, and role-based access to maintain operational integrity.- Stay up to date with HubSpot feature releases and industry best practices, implementing enhancements that improve functionality and scalability.- Provide training, documentation, and technical support to internal users across departments.Other duties as delegated by the Head of Business Growth & OperationsSELECTION CRITERIAQUALIFICATIONS AND EXPERIENCE- Bachelor’s degree in Business Information Systems/ Business Information Technology or Business Management.- HubSpot certifications are mandatory- 3+ years of experience managing HubSpot CRM- Demonstrated success in HubSpot strategy design, automation, and integration management.- Sales experience with hands-on experience using HubSpot CRM is an added advantage- Comfort with data and automation- Strong problem-solving and communication skillsPERSONAL ATTRIBUTES- Alignment with ATEC’s core values of One Team, Continuous Learning & Goal-Orientated- Enjoy working in a fast paced and distributed startup/scaleup work environment- Comfortable with rapid iteration- High attention to detail- Resolute in using your skills and experience to make the strongest possible impact in the world- Proven ability to translate business objectives into data-driven workflows and reporting frameworks.- Strong technical acumen, including comfort with API integrations, data mapping, and analytics