Trainee
4 weeks ago
Objectives
This role is on a contract basis and you need to register in the BOAT(Board of Apprenticeship Trainee) portal.
Main Tasks
· Perform the order-to-cash tasks and processes, fostering a culture of customer focus on the team
· Perform sales and delivery order management tasks, e.g. sales order creation and processing changes, follow-up on blocked orders, and L/C (letter of credit) handling
· Contribute to development of customer relationships through proactive customer communication related to order management, e.g. product availability, prices, order status, and delivery tracking
· Support sales team activities by performing background research on customer accounts, prospects, competitors, and industry trends
· Support credit management, invoicing, and A/R (accounts receivables) management, e.g. monthly closing, invoice corrections, handling invoice discrepancies, and manual invoicing
· Apply and maintain customer master data in SAP and document shipping instructions
· Report and manage customer complaints via NCM (non-conformance management) system and proactively communicate status to sales team
· Support implementation of business rules related to the customer order management process
· Provide order status reports and monitor customer sales forecast, ensuring orders are within forecasts
Minimum Education and Qualification Required for the Position
Education: Graduate in any Stream.
Working Experience : Min 1 Year of Experience in Customer service or Fresher who want to set the carrier in Customer service- SCM.
Technical & Professional Knowledge:
· Exposure in customer service / supply chain / sales support / controlling
· SAP working experience. Certification in SCM domain will be an added advantage
· Certification / Working experience in Analytics tools will be an added advantage
· Well versed with SAP Order to Cash (OTC) processes
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