Solution Architect

4 weeks ago

Delhi, India Sectona Full time
Job DescriptionWhat you will do for Sectona

The Solution Engineering Team is involved in all stages of the customer’s development lifecycle. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for you.

As a Solution Architect, you will collaborate with other internal technology teams, customers, and channel partners to build sales presentations, product demonstrations, execute Proof of Concepts to educate on the best ways to manage Privilege Identity in an enterprise IT setup.

We are looking for an experienced, enthusiastic, and hands-on leader who can rapidly learn Sectona’s Security Platform, and the value proposition that we bring to our customers of all sizes. You will lead multiple concurrent customer development projects with the number one goal to ensure long-term customer success and will be responsible for continuous improvement of delivery process and methods. You will work directly with our sales team and channel partners to understand the needs of our customers, strategize on how to navigate sales cycles, provide value-based demonstrations, support POCs and close business.

Partner with sales leadership to identify and execute strategies that will scale quickly and meet business goals thereby ensuring successful execution of outcomes focused strategy.

Collaborate with the sales team on existing customer up-sell and cross-sell opportunities.

Involved in all stages of the customer’s development lifecycle and using presentations, email, phone, and social media to connect with customers.

Building sales presentations, product demonstrations, and educate customers and partners on the best ways to secure and support their Privilege Identity journey.

Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy, and maintain the Sectona products.

Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.

Create process or troubleshooting documentation in the support knowledge base.

Develop and maintain detailed project plans including dependencies; track and keep projects on schedule, manage deadlines, take a hands-on and proactive approach to unblock progress, introduce efficiencies, and provide solutions.

Assume overall customer adoption responsibility and escalation management role.

Structure, kick-off, and run continuous and time-bound security and compliance projects within and beyond organization by clarifying priorities, enabling the execution of deliverables, and providing continuous transparency.

Partner with a broad set of stakeholders to drive initiatives that meet business and technology objectives enabling Sectona to scale and optimize.

Anticipate and mitigate risks - by having close involvement with the teams’ goals and challenges, applying past experience, and keeping in mind the big picture.

Build and maintain the alignment across multiple teams to keep a focus on execution, continuous improvement, and operational excellence.

Facilitate effective teamwork, communication, collaboration, and commitment across the organization with many competing priorities.

Improve the productivity of the entire team by crafting process efficiencies and filling in gaps where needed.

Requirements

Skills and experience you require:

10+ years’ experience of Presales/System Engineer System Engineering in System Integration or OEM background

5+ years’ experience in Security Solution System Management, Administration or Presales

Outstanding presenting skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos.

Experience in designing and implementing security and identity management solutions to support critical systems and business programs -Preferred.

BE / B.Tech / MCA / M.Tech / M.Sc (CS) / B.Sc (CS)

Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies and IIS.

Experience with VMWare virtual environments, AWS Cloud Services or Microsoft Azure Platforms is preferred.

Demonstrate an understanding of risk management, security policies and controls, user account life-cycle management and role-based access.

Knowledge and experience in Security space

General knowledge of cloud architecture as well as on-premises IT landscape

Knowledge and demonstrated ability in working with project management and collaboration Tools (Jira and Confluence, Google Suite, Microsoft Office, Zoom, other business management solutions, etc)

PMP & Scrum certification desirable (CSM, A-CSM, etc)

Security Certifications (CISM, CISSP, CCSP, CRCM, etc) desirable

Ability to manage multiple customer projects simultaneously. Excellent writing and presentation skills.

You should apply if....

Exhibit confidence and have an extensive knowledge of emerging industry practices when solving business problems.

You can push creative thinking beyond the boundaries of the existing industry practices and customer mindsets.

You thrive on clarifying situations and can effectively communicate technical information to a non-technical audience.

Facilitate effective team interaction.

Benefits

Some of our benefits and perks include:

Flexible working hours

Health Insurance

A growth oriented work culture and environment

RequirementsBE / B.Tech / MCA / M.Tech / M.Sc (CS) / B.Sc (CS) 3+ years of System Engineering/ Professional Services management role. Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies and IIS. Experience with VMWare virtual environments, AWS Cloud Services or Microsoft Azure Platforms is preferred. Advanced troubleshooting & technical escalation management. Implement, Operate and provide L2 Support for PAM solutions. Demonstrate an understanding of risk management, security policies and controls, user account life-cycle management and role-based access. Ability to learn new technologies quickly. Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.) Ability to work independently with little direct supervision and as a part of a team. Ability to remain calm, composed, and articulate when dealing with tough customer situations. Security certification is a plus.

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