Client Service Consultant

3 weeks ago

mumbai, India Broadcom Inc. Full time

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Job Description:

Role – Client Services Consultant

VMware by Broadcom - Professional Services Organization influences the success of each VMware implementation. The Professional Services team is dedicated to the success of the customer and their digital strategy. The Professional Services team ensures that VMware customers are successfully implementing their business plans from adoption all the way to a fully functioning solution.

The Client Services Consultant is an advanced level technology specialist and subject matter expert (key focus on VMware Solutions), providing customer guidance by facilitating technical workshops, creation of low-level designs and implementation of use cases into high-quality solutions.

Professional Services is committed to offering a collaborative and supportive working environment with a full enablement plan and the opportunity to develop in the latest Software-Defined Datacentre solutions. We promote an inclusive atmosphere where your voice will be heard, and where you will be part of a dynamic team working in partnership with each other.

We are looking for conscientious and responsible individuals who can build on our successful track record and come with us on the next stage of our journey.

Work for the global leader in cloud infrastructure and virtualization solutions.

Responsibilities

Manage and build Automation of VMware environment, supporting tools and engineering of the Enterprise environment. Automation and Working with Windows Active Directory and Group Policies Installation, patching, customization, capacity management and Automation and working with VMware NSX team for Network integration Interface with the VMware backend teams on troubleshooting, critical escalations and call resolution. Drive prompt resolution of service requests, incidents and periodically communicate status. Notify, escalate and communicate to senior management on status of critical service requests, major incidents and changes as necessary. Assess Cloud and existing automation on periodic basis for improvement areas and provide inputs to Program Manager Monitoring Dashboard creation, report generation and triggers creation RCA of Security incidents using logs and creation of critical errors dashboard Automate and Manage large scale enterprise environment of VMware Cloud Foundation product deployments. Definition of monitoring criteria and process for ensuring that industry best practices are supported. Work with cross-functional VMware project teams which could consist of VMware GSS, Engineers, product management, consulting, and support staff. Analyze the existing client environment and proactively share and implement the best practices for automation ensuring the stability of the environment. Should be able to generate and share reports as required by client about the environment. Prepare plans for patching, upgrade, update of the products deployed in the VCF environment via automation. Prepare standard operating procedure documents for repetitive tasks. Perform Ad hoc/planned DR activities as and when needed. Work as part of a wider project team or independently function as technical lead. Take ownership and accountability for individual deliverables. Make accurate impact assessments, and raise, implement, close and roll-back plans when needed. Maintain current, high-level technical knowledge of the entire VMware product portfolio and future product direction. Maintain deep technical and business knowledge of cloud computing and networking applications, industry directions, and trends.

Requirements

Location – Mumbai – Onsite only Candidate should have 8+ years of professional experience. 4+ years of experience in customer-facing positions as a consultant, preferably with a system integrator, consulting, or IT provider. Willingness to work in 24x7 as per business requirements. Skilled with Powershell, JavaScript, Python languages Mandatory knowledge on Automation of VCF, vSphere, NSX, vSAN. Mandatory Knowledge on Aria Automation, Aria Operations for automating admin tasks and build integrations. Should be well versed with Industry Knowledge. Up to Date with Recent Technological and Software Developments, Advances in Computer Technology and How This Affects the Business Environment and have a Strong Client Focus. Understanding of basic physical storage and networking concept. Posses’ good troubleshooting skills on VMware products. Adaptable and progressive learner with the ability to explain complex technical concepts to a variety of audiences. Ability to work independently and work collaboratively in a team environment. An active listener with excellent and confident communications and people skills with an ability to read complex customer situations and adapt as needed.

Certification and Education

Bachelor’s degree or equivalent desired. At least one VMware VCP – DCV and VCAP certifications Additional VMware certifications, Storage, Networking would be add-on. Good to have certification: ITIL.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

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