Internal ITSM Process Auditor

1 month ago


uttar pradesh, India Bureau Veritas Group Full time
Position Overview:
As a Process Analyst, you will be responsible for designing, implementing and supporting ITIL 4 based processes for varions IT services. You will also contribute to process transformations and improvements using industry best practices and techniques
Exp: 3 to 8 years
Key Responsibilities:
As a Process Analyst, you will be responsible for designing, implementing and supporting ITIL 4 based processes for various IT services. You will also contribute to process transformations and improvements using industry best practices and techniques. Your main duties will include:
Responding to global queries related to ways of working of established processes - Incident, Problem, Change and Request management
Contribute to adoption of Service Management processes across all OGs and teams.
Contribute to Service Introduction and provide Framework for transition of service to Run with teams and ensure alignment of Service Owner/support groups to secure Go-live and Post Go-live in a structured manner.
Performing process workflow testing on Service management tool
Managing and measuring process compliance against defined processes and policies
Conducting Process audits, sharing Audit reports and tracking findings to closure
Contributing to development and maintenance of processes, procedure and training materials
Collaborating with multiple stakeholders across cultures and geographies
Qualifications and Skills:
To be successful in this role, you should have the following skills and certifications:
ITIL 4 certified
Internal Auditor for ISO 20000
Advanced knowledge of Service Management ticketing tools
Good knowledge of Service Level Agreements and process KPIs
Proficient in Microsoft Visio and Microsoft Excel
Excellent communication and analytical skills
Ability to work independently and as part of a team
Proficiency in using Micro Focus SMAX ITSM platform or similar ITSM tools
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