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Ecosystems Business Operations Manager
2 months ago
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Our Approach to Work
We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together
Job Description
Your Career
We are looking for an Ecosystems Business Operations Manager to support the JAPAC Theatre GTM & Shared Services management team. This role will drive and enable programs and processes that will deliver significant value to our partners, distributors, and sellers. You will own and maintain various operations cadence, monitoring and improving the overall pulse of partner programs through systems and tools, processes, and metrics. This position relies on an understanding of program management, sales operations, and various routes to market (resellers and distributors, system integrators, service providers, technology partnerships, etc.).
This role reports to the Senior Director, JAPAC Sales Operations with a dotted line into the JAPAC VP GTM Shared Services.
Your Impact
- Collaborate with diverse cross-functional teams to develop and execute the JAPAC Commercial strategy
- Work with the GTM Theatre leadership team to formulate and accelerate strategy and execution
- Coordinate activities and provide operational support to our NextWave partner program, Managed Service Provider program, and other Ecosystem programs
- Reporting - Dashboard and Scorecard, QBR, Ecosystem business analysis
- Assist in sales strategy and segmentation and expansion of new routes to market
- Enable and support Program performance including rebate calculation and reporting
- Drive greater efficiency in the operational execution of high-velocity business via the Deal Desk, Sales Systems and internal team
- Build and provide process documentation and training for stakeholders (internal teams, sales resources, partners/distributors)
- Support and drive continuous improvement through data analytics to identify areas of improvement and gaps
- Review and identify areas for improvement leading to operational efficiency, process optimization, and field acceleration working with various teams within the organization (operations, IT, leadership, etc.)
- Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness
Your Experience
- 10+ years of Channel and or Sales Operations experience
- Well-experienced in Channels, Sales, and interfacing cross-functionally in the high-tech industry
- Ability to coordinate programs cross-functionally to deliver on-time measurable results
- Ability to liaise with all areas of the business
- Self-starter, able to establish own priorities, initiatives and drive to closure
- Strong communication and presentation skills
- Strong knowledge and experience with Salesforce.com, Gsheet/Excel (Tableau Desktop experience a plus)
- Willingness to work on a flexible schedule as needed to support across JAPAC as well as liaise with HQ (US)
The Team
Our sales operation team members support our sales account managers and systems engineers to assist in large organizations’ migrations to more cybersecurity. Sales operations work behind the scenes to ensure that our sales relationships run smoothly, enabling and empowering the teams worldwide.
You support the channel sales team and partners/distributors through program development, program/legal compliance, and systems and tools by providing research, reports, and support systems and processes. It’s a true partnership, one built on building the best cybersecurity solutions and providing an amazing partner experience with Palo Alto Networks by enabling our partners in the use and sales of our products.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Covid-19 Vaccination Information for Palo Alto Networks Jobs
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.
