Senior Specialist, ITSCM

The objective of Operational Resilience is to protect our people, customers, and brand by sustaining critical customer services at acceptable levels while responding to expected and unexpected disruptions and adapting to changes in our operating environment. Within the area of Security, Operational Resilience covers three separate but interconnected disciplines: Incident and Crisis Management (IM/CM), Business Continuity Management (BCM) and IT Service Continuity Management (ITSCM). These disciplines enable AXA XL to build and maintain appropriate levels of resilience and readiness for expected and unexpected risk events. In this second line of defense responsibility, this position is accountable for supporting the ITSCM &ITR team in meeting the AXA Group, global regulatory and specific business requirements for Information Technology service continuity/disaster recovery and validating AXA XL's capabilities to respond to disruptive events impacting our information technology related services. You will be assisting in the administrative and tactical execution of the global disaster recovery planning components of the overall OR program that are focused on the continuity/recovery of the information technology systems, infrastructure, and services supporting AXA XL business and administrative operations, including maintaining established local office, data center, Cloud and 3rd Party related disaster recovery plans and standards, assisting in business impact analyses/risk assessments, and assisting in the execution of tests/exercises with the business and IT teams in a global collaboration environment. In our future focused Operational Resilience technology toolset, the position holds a pivotal role in managing the technology and associated data, producing key performance metrics, tracking risks and remediation plans, creating customized data visualizations, ensuring proper data quality, training users, and working across departments and within a large senior stakeholder network to streamline and strengthen our organizational response and recovery capabilities.

What you'll be doing

What will your essential responsibilities include?

• Assist in the coordination and execution of medium to large-scale disaster recovery exercises/tests for data centers, offices, Cloud, and 3rd Parties ensuring proper processes and controls are followed, validated and reported.
• Track and follow-up on issues and problems encountered during ITSCM/DR exercises. Identify ITSCM/DR capabilities and areas of improvement while seeing risks/gaps to resolution and reporting progress on remediation plans.
• Participate in the completion of an annual ITSCM/DR strategic analysis and risk assessment, which includes a company-wide business impact analysis to determine critical IT systems/applications and operational processes.
• Assist IT incident/crisis team members in developing disaster recovery and incident management plan documentation, maintaining documentation in a central repository and in a constant state of readiness.
• Execute on-going disaster recovery infrastructure and facilities monitoring, readiness and preparedness reviews.
• Assist in the execution of ITSCM/DR certification process to keep plans current relative to changes in recovery team members, as well as the IT infrastructure, data centers, and systems/applications supporting the business.
• Create, update, and evolve ITSCM/DR documentation and execute regular Quality Assurance reviews to ensure a robust IT Service Continuity Management System implementation.
• Assist in performing data center operations and communications network disaster recovery capacity planning in coordination with AXA XL and AXA Group technology groups.
• Perform and/or ensure that all relevant testing outputs are appropriately reviewed, approved and filed.
• Assist in the implementation of ITSCM/DR methodologies and tools.
• Adhere to external professional business continuity management standards and professional practices (e.g., Disaster Recovery Institute International - DRII).
• Actively participate and manage the compliance towards AXA's Group Operational Resilience and local regulatory requirements (e.g., specific Operational Resilience standards in UK, Ireland, Singapore, Australia, China, EU-DORA).
• Assist in IT recovery support and business resumption during a disaster/crisis or business interruption events, supporting the IT Incident Management Team directly and the larger Crisis Management structure through the input to relevant senior leaders.

You will report to the Head of ITSCM, Operational Resilience.

What you'll bring

We're looking for someone who has these abilities and skills:

Required Skills And Abilities

• University Graduate/Postgraduate with relevant years of experience in Engineering, Computer Science, Information Technology, Professional Services Industry, or equivalent work experience.
• Insurance, Reinsurance, Financial or Professional Services Industry (e.g., Advisory, Consulting, Audit) experience is a plus.
• Substantial Operational Resilience / IT Service Continuity Management / Disaster Recovery or related experience for a "Senior Specialist" designation, otherwise starting as "Associated Specialist" or "Specialist" based on other relevant qualification).
• Related IT experience of relevant years in IT Operations, Infrastructure and/or Change Management, Systems/Software management, 3rd Party Service Management, etc. will be accounted towards required work experience.
• Professional BCM (e.g. from BCI or DRII), relevant technical IT certifications in cloud landscape (e.g., AWS or Azure solution Architect), and ITIL designation are a plus.
• Knowledge of IT disaster recovery/service continuity management planning methodologies, tools, and data replication technologies.
• Firm understanding of Azure Cloud environments; server technologies, virtualization, network and telephony, and ITSCM/DR testing requirements. Examples include VMWare, Netapp and EMC Storage, RecoverPoint, Platespin, Veeam, MIMIX, and MS Cluster.
• Ability to plan and manage multiple projects simultaneously, involving advanced project management skills.
• Effective problem-solving and analytical skills, detail oriented, able to analyze and identify discrepancies.
• Delivery and solution-oriented personality with excellence in serving clients/stakeholders and negotiating requirements with the IT service organization and 3rd party providers.
• Excellent communication & interpersonal skills, professional level in spoken and written English language, proven track record of interacting with senior management.

Desired Skills And Abilities

• English as business language and additional languages such as French or Spanish are a plus.
• Computer literate including excellent command in Microsoft Excel, Outlook, Word, PowerPoint, Sharepoint, PowerBI and other commonly used software.
• Passion and skills for developing professional reports and visualized presentation material that engages the audience (e.g. working with graphics, charts, layout components, movies, dynamic presentations, etc.).
• Ability to travel up to 10% to domestic and international locations (e.g., to our major locations in India, Poland, UK, France and US).
• Flexibility to respond to disasters or business interruption events through remote support.

What we offer

Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at AXA XL is an Equal Opportunity Employer.

Total Rewards
AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more