Account Management Associate

3 weeks ago


bangalore, India Amazon Pay (India) Private Limited - D32 Full time
A successful operations program manager in this team would be a meticulous organizer, adept at managing biller requests, analyzing metrics, and driving improvements. They would possess strong communication skills, collaborating effectively with internal and external stakeholders. With a keen eye for detail, they prioritize tasks, manage vendor resources, and implement promotional programs efficiently. They excel in problem-solving, conducting customer connects and perform data analysis to address root causes, and making data-driven decisions. They would also identify opportunities to reduce wastage & streamline processes and enhance efficiency, while maintaining clear project communication and ensuring timely resolution of customer escalations.
Key job responsibilities
Biller management:
·Manages, Audits & Reconciles all vendor elements such as Invoice management from fulfillers, billers and carries out monthly selection audit and proactively taking inputs from category lead & billers & managing other biller requests
·Communicating with external customers (Billers, Fulfillers & marketing agencies) and internal customers (Finance, CS Ops, Category, Rewards & tech)
·Creates and manages contractual agreements
Category Ops
·Owns end-to-end reward promotion for GTM go-live every month on time and does the QA of the promotions.
·Program manages with rewards, finance, business & marketing teams to carry out the GTM of the category
·Coordinate with Finance, CS, FC and Projects team to matters related to SC operations.
Customer Escalation management
·Monitors & addresses all customer elements (e.g., CS scalations outputs, site experience, team performance), performs deep dive analysis on problems to understand root causes and makes decisions based on data
·You organize, analyze and action on the Customer feedback from different sources( CS Team, Internal employees, Direct social media escalations) to resolve customer escalations within TAT.
Automation:
·Ability to pull data from Excel, SQL databases and perform reporting and analysis
A day in the life
Day-to-day activities involve managing biller requests, analyzing metrics for decision-making, communicating with stakeholders, implementing promotional programs, resolving customer escalations, coordinating with various teams, identifying opportunities for process improvement, and driving automation initiatives.External stakeholders include billers, fulfillers, marketing agencies, and telcos. Internal stakeholders consist of finance, customer service operations, category management, rewards, technology, and marketing teams.
About the team
About Amazon Pay and About Bill Payments & Financial Services: Amazon Pay is a fast growing organization within Amazon pioneering the next wave of customer acquisition & engagement. Bill Payments and Financial Services (BP-FSP) is the largest high frequency category within Amazon Pay where customers can conveniently make their everyday payments and avail exciting rewards. It is an exciting team to work as we are shaping the future growth of Amazon brick-by-brick, by revolutionizing how customers pay for their everyday needs by solving interesting problems in their journey.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND

BASIC QUALIFICATIONS

- 1+ years of sales experience

PREFERRED QUALIFICATIONS

- Bachelor's degree

  • bangalore, India Quess Full time

    About Us “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names...


  • bangalore, India Joveo Full time

    About JoveoJoveo is a global leader in job advertising technology, driving next-gen recruitment for employers worldwide by harnessing ML to deliver the most relevant candidates in the shortest time. Powering more than 20 million jobs daily, we are changing how recruitment media buying is done. We are on a mission to deliver the right job to everyone...


  • Bangalore, India CSC Full time

    Review and posting of Journal entries and other book keeping activities Preparation and review of management accounts and its schedules Preparation and Review of Financial statements (including Consolidation if required) and annual statutory financial reports as well as monthly / quarterly financial report for clients  iXBRL filings / preparation of...


  • Bangalore, India Broadridge Full time

    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Perform various voluntary reorg events ensuring instructions are received and processed timely and accurately, as well as mitigate risk...


  • bangalore, India IDFC FIRST Bank Full time

    Role/ Job Title:  Associate / Deputy Manager-Acquisition (Current Account) Function/ Department:  Branch Banking Job Purpose: The role entails acquiring new customers for the bank's current and savings accounts. The role involves identifying potential customers, contacting them through various channels, explaining the benefits and...

  • Associate Manager

    5 days ago


    bangalore, India Razorpay Full time

    Dear All,Razorpay, Bengaluru is hiring an Associate Manager - Enterprise SalesThe role:The Associate Manager will hunt for new relationships and manage onboarding, implementation, training, increasing adoption across products, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisory relationship to help drive...


  • bangalore, India PowerSchool Full time

    Overview The Order Management department at PowerSchool manages the order processing and Accounts Receivable (Invoicing) functions for the company. The team’s core responsibilities are all new and renewing sales order bookings, invoicing, and credit memo processes. The Order Management Associate is responsible for performing end to end...


  • bangalore, India Bhanzu Full time

    Responsibilities:Oversee the refund process, including verifying refund requests, ensuring compliance with refund policies and regulations, and processing refund transactions accurately and timely.Monitor refund liabilities and reconcile refund accounts to ensure accuracy and completeness.Design, implement, and manage incentive programs aimed at motivating...

  • Associate Manager

    4 weeks ago


    bangalore, India Microland Full time

    Required Skills Functional | Financial Planning and Analysis | Opex BudgetingFunctional | IT Operations Management | Business Relationship ManagementFunctional | Business Management / CXO | IT Strategy and PlanningFunctional | Pre Sales Support Activities | Responding to RFPsFunctional | Organization Change and Development | Organization...

  • Associate Manager

    4 weeks ago


    bangalore, India Navi Full time

    About NaviNavi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated...


  • bangalore, India JFrog Full time

    Technical Account Manager Bangalore, India | Technical Support Share position At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your...


  • bangalore, India Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Associate Manager SEG

    4 weeks ago


    bangalore, India Zones Full time

    Description Position at Zones JD Template  Job Title:Associate Manager SEG    Company Overview:  When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM  Zones is a...


  • bangalore, India Bhanzu Full time

    Responsibilities: Oversee the refund process, including verifying refund requests, ensuring compliance with refund policies and regulations, and processing refund transactions accurately and timely. Monitor refund liabilities and reconcile refund accounts to ensure accuracy and completeness. Design, implement, and manage incentive programs aimed at...

  • Senior Associate

    2 weeks ago


    bangalore, India Randstad Full time

    Open roles: Senior Associate 1 & Senior Associate 2Role - SA1Exp - 4 to 6 yearsLocation - Bangalore / HyderabadSkills - ITGC, SOX, SOC, TOD, TOE + External auditRole - SA2Exp - 6 to 8 yearsLocation - Bangalore / HyderabadSkills - ITGC, SOX, SOC, TOD, TOE + External auditCurrent or previous Big4 experience is a must. (For SA2/ Senior associate 2 only)Job...

  • Associate Manager

    5 days ago


    bangalore, India Netradyne Full time

    About UsNetradyne, an innovator in fleet and road safety technologies, utilizes the potential of Artificial Intelligence and Edge Computing to transform the transportation ecosystem. By adopting Netradyne's vision-based technology, organizations have achieved remarkable results, such as a 50% reduction in road accidents and over 90% decrease in distracted...


  • bangalore, India IDFC FIRST Bank Full time

    Role/ Job Title: Associate Debt Manager-Flows- Call Centre Function/ Department: Debt Management- Flows- Call Centre Job Purpose: The role bearer has the responsibility to plan, organize, direct and oversee the activities of the department. It also includes managing the agencies associated with the company in their assigned territory. The role...

  • Assistant Manager

    4 weeks ago


    bangalore, India Enphase Full time

    Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the...


  • bangalore, India Herman Miller Furniture (India) Pvt. Ltd. Full time

    Why join us? Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with...


  • bangalore, India TresVista Full time

    About the OpportunityThe Associate opportunity at TresVista is a 2-3 year program providing a chance to work directly with and be responsible for their client base. It provides them with a rich learning experience and direct exposure to senior investment professionals.Associates undergo a comprehensive training program to help them execute smoothly and...