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Central SDS Officer

4 weeks ago

Mumbai, India LRQA group Full time

Job ID:42874
Location:((location_obj))
Position Category:Administration/Business Support
Position Type:Contractor Fixed Term

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We've grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.While we're proud of our heritage, it's who we are today that really matters, because that's what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.With a presence in 150 countries and a team of over 5,000 experts, we support more than 61,000 clients across diverse sectors.

Key Responsibilities & Requirements:

  • Ensure all pricing calculator/contract won handover information is accurate, going back to Sales/SD/Client Ops teams where information is missing in a timely professional manner.
  • Set up new jobs in BYD following correct process and maintaining communications via the workflow toolsEnsure all documentation required is saved in the right location, with the right naming conventions.
  • Complete new Supplier registration/Supplier change requests in ByD when instructions are received from the SD/Client Ops teams.
  • If sub contractors are utilised on jobs, ensure they are set up correctly with BYD as a supplier, and that invoices are processed in a timely manner (with hours logged as revenue against jobs within the month).
  • Ensure invoice information is accurate and reflects the instructions from the client (for statutory invoices follow the country procedure)Complete housekeeping activities in ByD to ensure data available in the system is updated.
  • Ensure knowledge of systems and processes, through to products and services is kept up to date (attend training where necessary, ensure mandatory training is undertaken in a timely fashion, attend meetings to obtain information as needed).
  • Ensure all information is accurately handed over to the Client Ops/SD teams to enable them to manage client expectations and deal with any problems at source.
  • Focus on continuous improvement – continually work with colleagues across the business to identify improvements to workflows/ways of working with standardisation, simplification, and automation at the heart of the reviews.
  • Prioritise, plan and complete client service delivery tasks in line with global and local business requirements.
  • Support other team members and new staff to transfer knowledge of LRQA products and processes.
  • Actively contribute to team meeting and client service initiatives.
  • Responsible for the escalation of service delivery issues within or ahead of agreed SLAs. Monitor team delivery aligned to agreed KPIs.

Technical / Professional Qualifications / Requirements:

A degree (or equivalent qualification) in a relevant subject.

Experience in backend operations, customer service.

Competent in Microsoft Office suite (Word, Excel, PowerPoint)

Employment :

1 Year Fixed Term

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).