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Language Specialist-German/Mandarin

4 weeks ago

Pune, India Right Move Full time
Greetings from Right Move…
As discussed, please see below the Job Description for ‘German/Mandarin Language Expert’.
Job Type : Permanent
Job Location :Magarpatta, Pune
Work Mode : On site
Shifts : Night Shifts
Certified B1****Mandatory
Responsibilities -
· Handle customer queries, requests, and complaints via inbound and outbound calls in the assigned foreign language.
· Provide accurate information and resolutions in a professional and empathetic manner.
· Translate and interpret information between customers and internal teams where required.
· Ensure first-call resolution and maintain service quality standards.
· Meet and exceed SLA targets (AHT, CSAT, FCR, etc.).
· Maintain a high level of language proficiency, pronunciation, and fluency during interactions.
If you find this interesting and in line with your career aspirations, kindly revert to this email with your confirmation & updated CV.