TeleCaller

4 weeks ago


bangalore, India upGrad Full time

Join upGrad , a leading online education platform revolutionizing digital-first learning. As a

Tele caller, you will engage with potential customers, introducing them to our industry-

relevant programs and inviting them to visit our offline centers for personalized

consultations. With excellent communication skills, a customer-centric approach, and a

knack for sales persuasion, you'll nurture leads, schedule appointments, and maintain

accurate records in our CRM system. Join our dynamic team and play a key role in shaping

the careers of tomorrow.

Roles & Responsibilities:

  • Place outbound calls to potential customers, introducing them to upGrad’s product

offerings and inviting them to visit our offline centers for a personalized

consultation.

  • Engage with potential learners in a courteous and professional manner, providing

information about upGrad's courses by building rapport to encourage walk-ins to

our offline centers.

  • Schedule appointments for interested customers to visit our offline centers.
  • Conduct timely follow-up calls to nurture leads, answer any additional

questions, and encourage prospective learners to take the next step in their

learning journey with upGrad.

  • Maintain accurate records of calls made, appointments scheduled, and customer

interactions in the company's CRM system, ensuring data integrity and

confidentiality.

  • Make 200+ calls in a day, with focus on quality and maintaining the brand image.

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