BPO Associate

4 weeks ago

Chennai, India Khutub tools Full time
  • Customer Interaction: Engage with customers to address queries, complaints, and concerns through various communication channels, such as phone, email, and chat.
  • Problem Resolution: Actively listen to customers, understand their needs, and provide timely and effective solutions for issues related to products or services.
  • Information Dissemination: Furnish accurate information about products, services, and company policies to customers.
  • Transaction Processing: Handle and process transactions, which can include order taking, payments, claims, or other back-end operations.
  • Data Management: Perform data entry, maintain customer records, and ensure data accuracy and completeness in systems like CRM.
  • Escalation: Escalate complex issues to the appropriate team or supervisor when they cannot be resolved at the associate level.
  • Documentation: Document all customer interactions, steps taken, and resolutions in the company's customer relationship management (CRM) system.
  • Performance Monitoring: Achieve set performance metrics related to call handling time, customer satisfaction, and quality of service.
  • Process Improvement: Contribute to improving processes by collaborating with team members and providing feedback.
  • Typical Communication Channels Voice Process: Handling inbound and outbound customer calls.
  • Non-Voice Process: Responding to customers via email, live chat, or other non-verbal methods.
  • Common BPO Associate Roles Customer Service Representative: Focuses on general customer support. Technical Support Associate: Helps clients with technical problems related to products or software.
  • Sales Executive/Telemarketer: Contacts potential customers to promote and sell products or services.
  • Data Entry Specialist: Accurately inputs and maintains company data. Transaction Processor: Manages specific transactions, such as claims processing or accounts processing.
  • Hiring for freshers and Tamil speaking candidates

Job Types: Full-time, Permanent, Fresher

Pay: ₹280, ₹983,292.20 per year

Benefits:

  • Work from home

Work Location: In person

Speak with the employer

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