APIGEE Support Engineer

4 weeks ago

Chennai, India Tech Mahindra Full time

We are looking for APIGEE Support Engineer with 8-10yrs of experience for Hyderabad and Chennai location who can join us immediately.

  • Experience installing, configuring, deploying, and maintaining API Management platforms like APIGEE
  • in developing APIs in APIGEE, troubleshooting API failures
  • with tools like Postman, Fiddler, JMeter
  • understanding of XML, JSON, Web Service Technologies SOAP, REST, OAuth 20, Basic Auth, JWT, SSO implementation, XML/JSON transformations, logging policies, KVM, Caching
  • have experience in platform support and resolving the PROD and NON-PROD app
  • engineering experience GCP building effective cloud tech solutions
  • of CI/CD pipeline
  • role specializes in performing remote technical support of MQ and MQ Appliance, skills with Linux/Unix and Windows are required.

  • IBM MQ based systems to meet client requirements
  • and provide resolution/work around for issues in IBM MQ.
  • users with assistance in problem determination and resolution; escalate problems as specified by the Service Levels
  • On-Call support beyond business hours on rotation, for priority 1 issues as necessary.
  • with Level 3 support team for the issues requiring code changes.

What You will bring

  • of 2 years of experience with IBM ISB/MQ APIGEE and Micro Services
  • implementing IBM MQ
  • English and ability to read technical documentation Automation and manual scripts
  • restart for Apigee's major components
  • Application health
  • of non-Production environment operations
  • Apigee application specific security patches and updates.
  • Manager monitoring – Monitoring logs for warnings and error messages
  • status monitoring – Monitoring channel status to confirm that all the channels are functional.
  • depth monitoring - Monitoring critical queue depths to confirm they remain below the threshold limits.
  • dead letter queues and share insights with other teams as appropriate.A dead letter queue is a service implementation to store messages that meet one or more of the following criteria:
  • sent to a queue that does not exist.
  • length limit exceeded.
  • length limit exceeded.
  • rejected by another queue exchange.
  • reaches a threshold read counter number because it is not consumed.
  • new MQ environment
  • of new Queue manager
  • creation/configuration
  • creation/configuration
  • specific security patches and updates
  • of non-Production environment operations
  • application health
  • with Verizon MQ vendor during product version upgrade and major releases.

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