Support Personnel for TMS Software

7 days ago

Bathinda, India Progcat Technology LTD. Full time
Progcat is an innovative technology company specializing in providing cutting-edge Transportation Management System (TMS) solutions designed to streamline operations for trucking companies, freight brokers, and logistics providers. Our software, Proload, helps businesses improve efficiency, manage compliance, and optimize load management processes.

Job Description:

Progcat is seeking a skilled and customer-focused Support Personnel & Trainer to join our team. The ideal candidate will assist clients in using our Transportation Management System (TMS) software, Proload, and provide training to maximize their use of the platform. Strong communication skills in both Punjabi and English are essential for this role. The working hours will align with Canadian time zones.

Responsibilities:

Customer Support:

- Provide support to clients via phone, email, and chat to resolve TMS-related inquiries and technical issues.- Assist clients in setting up and using the TMS software, troubleshooting problems, and guiding them through features like order management, dispatching, and invoicing.- Document client interactions and issues, maintaining accurate records in the support system.- Collaborate with the development team to report bugs, suggest software improvements, and ensure the resolution of client issues.- Follow up with clients to ensure high levels of satisfaction and issue resolution.

Training:

- Conduct training sessions (individual and group) for new and existing users, educating them on the software's functionalities and best practices.- Develop training materials, including user guides, video tutorials, and FAQs, to facilitate a better understanding of the TMS software.- Customize training sessions based on the client's specific needs and user roles.- Provide refresher training and updates on new software features and enhancements.

Requirements:

- Proficiency in Punjabi and English (spoken and written) is essential.- Ability to work as per Canadian time zones (e.g., EST, CST, PST).- Strong communication skills with the ability to explain complex technical concepts clearly.- Previous experience in customer support, training, or technical support roles is preferred.- Familiarity with TMS software or the trucking industry is a plus.- Excellent problem-solving skills and attention to detail.- Ability to work remotely with reliable internet access.

What We Offer:

- Competitive salary.- Opportunity for growth and career advancement within the company.- Training and support to enhance your skills.

How to Apply: Please send your resume and a brief cover letter explaining why you would be a great fit for this role to

  • Customer Support Executive

    5 months ago

    Bathinda, India edutinker Full time

    **Requirements and Skills**: Strong working knowledge of the Microsoft Office Suite products **(MS Word and Excel etc.)** - Experience as a Customer Support Specialist or similar CS role - Familiarity with school ERP domain - Experience in using help desk software and remote support tools - Excellent communication and problem-solving skills - Multi-tasking...

  • Customer Support Executive

    5 months ago

    Bathinda, India edutinker Full time

    **Requirements and Skills**: Strong working knowledge of the Microsoft Office Suite products **(MS Word and Excel etc.)** - Experience as a Customer Support Specialist or similar CS role - Familiarity with school ERP domain - Experience in using help desk software and remote support tools - Excellent communication and problem-solving skills - Multi-tasking...

  • IT Support Officer

    5 months ago

    Bathinda, India Water's Kingdom Full time

    Hardware and Software installation, installing and Configuring computer system, troubleshoot Hardware and software system. Setting up accounts for new users, identifying Hardware and Software solutions. **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational...

  • IT Executive

    1 month ago

    Bathinda, India Edusquare solutions Full time

    **Key Responsibilities**: Computer Operations: Software Management: Customer Support: Documentation and Reporting: Pay: ₹10,000.00 - ₹12,000.00 per month Shift: - Day shift Work Location: In person

  • IT Executive

    2 months ago

    Bathinda, India Edusquare solutions Full time

    Key Responsibilities: Computer Operations: Software Management: Client Support: Documentation and Reporting: Learning and Development: Pay: ₹10,000.00 - ₹15,000.00 per month Shift: - Day shift Work Location: In person

  • Telecaller

    2 months ago

    Bathinda, India Abroad Immigration Full time

    **ob Title**: Telecaller **Location**: Bathinda **Salary**: ₹7,000 - ₹15,000 per month **Qualification**: 12th Grade or Graduation **Timing**: 09:00 AM - 06:00 PM We are seeking a motivated and enthusiastic Telecaller to join our team. As a Telecaller, your primary responsibilities will include: - **Outbound Calling**: Contact potential clients and...

  • Business Development Associate

    2 weeks ago

    Bathinda, Punjab, India Touchstone Educationals LLP Full time

    Job Title: Sales and Marketing CoordinatorLocation: NationalDuration: Full-timeSalary: Highly CompetitiveResponsibilities:Key Responsibilities:Manage the sales team for a designated branch, ensuring targets are met and exceeded.Oversee the performance of sales counselors, providing guidance and support to enhance productivity.Develop and implement effective...

  • Administrative Assistant

    5 months ago

    Bathinda, India Rose Mary Educational Trust Full time

    Handling administrative requests and queries from senior managers Organizing and scheduling appointments with admin software Planning meetings and taking detailed minutes Answer and direct phone calls Organize and schedule appointments Assist in the preparation of regularly scheduled reports Develop and maintain a filing system Update and maintain...

  • IELTS Counselor

    2 weeks ago

    Bathinda, Punjab, India Touchstone Educationals LLP Full time

    Company OverviewTouchstone Educationals LLP is a leading visa and immigration consultancy firm specializing in study abroad opportunities in Canada and Australia.Job RoleWe are seeking an experienced IELTS Counselor to provide expert guidance and support to students planning to study in Canada and Australia.Key ResponsibilitiesKey responsibilities include...

  • Tgt Computer Science

    1 week ago

    Bathinda, India Delhi Public School Bathinda Full time

    **Job Title**: TGT Computer Science **About the Institution** DPS Bathinda is a premier co-educational school affiliated to the Central Board of Secondary Education. Established in 2003, Delhi Public School Bathinda is a leading school in the city of Bathinda, offering excellent education in a splendid campus, spread over 13 acres. Life in Delhi Public...

  • Marketing Assistant

    5 months ago

    Bathinda, India s.b.r.k electricals Full time

    **Position Overview**:The Marketing Assistant plays a crucial role in supporting the marketing team's efforts to promote products, services, or brands and enhance the overall visibility and reputation of the company. The role involves assisting with various marketing activities, coordinating campaigns, and contributing to the execution of marketing...

  • Piping Draftsman

    5 months ago

    Bathinda, India Aarvi Encon Pvt Ltd Full time

    **Dear Sir,** Aarvi Encon is urgently hiring below position. **Designation - Piping Draftsman** Contract Period - 1 Year and extendable Working Hours - As per the company norms **Job Purpose **:Responsible for Modelling and Preparation of Drawings in conformance to Project & Process specifications, scope of work, Design parameters, Engg codes, Good...

  • Field Executive

    5 months ago

    Bathinda, India PQMS Quality Services Pvt. Ltd. Full time

    Job Description field executive We are seeking Field Executive to join our dynamic team and handhold the industries for ZED (Zero Effect Zero Defect) Certification. As a Field Executive, you will be responsible to visit the Industry and complete the Registration Process of ZED Certification. You will explain the benefits of ZED Certification to MSME and...

  • Dispatcher/customer Service Representative Usa

    7 days ago

    Bathinda, India Highway Freight Inc Full time

    **Job Overview** **We are seeking a dedicated and detail-oriented Dispatcher.** **Must have Excellent communication and negotiation skills.** **Knowing about Load board DAT truck stops etc. Load Booking.** This role is essential in providing exceptional support to our clients, ensuring their needs are met efficiently and effectively. **Duties** -...

  • Field Executive

    1 week ago

    Bathinda, India CityNeeds Innovations Pvt. Ltd. Full time

    We at CityNeeds are seeking Field Executive to join our dynamic team and handhold the industries for ZED (Zero Effect Zero Defect) Certification. As a Field Executive, you will be responsible to visit the Industry and complete the Registration Process of **ZED Certification**. You will explain the benefits of ZED Certification to MSME and also help them in...

  • Field Executive

    3 months ago

    Bathinda, India CityNeeds Innovations Pvt. Ltd. Full time

    We at CityNeeds are seeking Field Executive to join our dynamic team and handhold the industries for ZED (Zero Effect Zero Defect) Certification. As a Field Executive, you will be responsible to visit the Industry and complete the Registration Process of **ZED Certification**. You will explain the benefits of ZED Certification to MSME and also help them in...

  • Interior Designer

    2 months ago

    Bathinda, India Royal Decor and Drapes Full time

    Are you passionate about creating stunning interior spaces and want to be a part of a luxury furniture brand? **Royal Decor & Drapes** is seeking a creative and driven **Interior Designer** to join our team in Bathinda. We specialize in **high-quality, handcrafted furniture** and work with clients who appreciate elegant, timeless designs. **Key...

  • International Education Specialist

    7 days ago

    Bathinda, Punjab, India Touchstone Educationals LLP Full time

    Touchstone Educationals LLP: A Leading Visa and Immigration Consultancy FirmAt Touchstone Educationals LLP, we specialize in study abroad opportunities in Canada and Australia, providing personalized services to students for over two decades.About the RoleWe are seeking an experienced IELTS Counsellor to join our team. As an IELTS Counsellor, you will be...

  • Intern

    4 weeks ago

    Bathinda, India Netcrafty Full time

    **Job Title**: Digital Marketing Intern **Location**: Bathinda, Punjab **Job Type**: Internship (Full-time/Part-time) **Duration**: 3-6 months **About Us**: [Company Name] is a dynamic and fast-growing [industry] company that specializes in [your company’s core services or products]. We are looking for a motivated and creative Digital Marketing Intern to...