C2B Inspector TL

About us:
CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. More recently Cars24 have raised :US$450m in funding at a US$1.8b valuation. Australia, along with the Middle East and SouthEast Asia are priority markets for 2021.
In Australia, our mission is to transform how Australians buy cars.
Do you find the experience of buying a car frustrating? Feeling like you could be getting a ‘lemon'? Wasting days driving from dealer to dealer, haggling for the right price? Join our founding team to change the way cars are bought in Australia.
Can you imagine a truly Amazon-like experience where you can search, purchase, get financing and arrange delivery fully online. The car shows up at your doorstep to either love or return at no cost. Every car passes a 300 point inspection report and comes with a 6 month warranty. We own our cars, which allows us to guarantee quality. Our #1 goal is to deliver exceptional customer experience. Let's make buying cars a truly joyous and painless experience.
As of October, we have sold over 500 cars and have an exceptional NPS score of :80. We have a :150 strong team to lead the way. Join the fun
Job brief
We are looking for a C2B Inspections TL to be hired on a Band1-2 level to build and preserve trusting relationships with our customers. We'll rely on you to find ways to outperform our competition and maintain our company's positive image.
To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. We expect the candidates to have a technical knowledge and understanding of Cars as they will have to carry out virtual inspection of cars via google meet.
Ultimately, you'll maintain strong relationships with our Australian clients to boost our buying and selling of used cars and in turn the whole business.
Responsibilities
Understand customer needs and develop plans to address them
Identify key staff in client companies to cultivate profitable relationships
Resolve customer complaints quickly and effectively
Forward upselling and cross-selling opportunities to the sales team
Promote high-quality sales, supply and customer service processes
Aim to preserve customers and renew contracts
Approach potential customers to establish relationships
Gain solid knowledge of competitors
Requirements and skills
Technical knowledge of cars is an added advantage
Knowledge of customer relationship management (CRM) practices
Experience in sales or customer service is preferred
Problem-solving attitude
Excellent communication skills
Aptitude for fostering positive relationships
Teamwork and leadership skills
Customer-oriented mindset
BSc/BA in Business Administration or similar field

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