Training Manager

10 hours ago

Bengaluru, India Optizenith Global Solutions Full time

As a BPO Trainer, you will be responsible for evaluating training programs for new hires and existing employees your goal will be to enhance skills, ensure our team meets the highest standards of customer service and operational excellence.

Required Candidate profile

Develop engaging training materials, BPO manuals, and Tellecalling modules
Assess trainees' provide constructive feedback
Collaborate with operations teams to identify skill gaps and training needs

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