Front Desk Staff

12 hours ago

Gurugram, India PK Online Ventures Pvt. Ltd. Full time

Job Summary:

We are looking for a friendly, organized, and proactive 
Front Desk Executive
 to be the first point of contact for members, users, and visitors at our Yoga Center. The ideal candidate will provide exceptional customer service, manage front desk operations efficiently, and contribute to promoting our yoga programs and services.

Key Responsibilities:

  • Greeting & Reception Duties
  • Warmly welcome all clients, members, and guests at the front desk.
  • Provide accurate information and guidance about yoga classes, facilities, and studio services.
  • Customer Service & Communication
  • Ensure a professional and friendly customer experience at all times.
  • Handle telephonic, in-person, and email inquiries regarding class schedules, memberships, and special programs like TTC, Aerial Yoga, and Studio sessions.
  • Follow up with leads and inquiries to convert them into active members.
  • Enrollment & Membership Support
  • Assist new members in the enrollment process and provide ongoing support to existing members.
  • Update customer data and interactions in the CRM system.
  • Class Booking & Sales
  • Book 50–100 classes daily through the internal system as required.
  • Promote classes and encourage trial sessions to potential customers.
  • Process payments for services, activities, and Utsav products.
  • Cash Handling & Documentation
  • Responsible for end-of-shift cashing up, banking, and balancing transactions.
  • Maintain accurate records and complete necessary documentation.
  • Facility & Inventory Management
  • Monitor inventory of Utsav products, cleaning supplies, and kitchen essentials.
  • Ensure cleanliness, safety, and orderliness of the premises.
  • Event & Program Coordination
  • Collaborate with trainers and teachers to support studio events, workshops, and programs.
  • Other Duties
  • Take on additional responsibilities as assigned, aligned with business growth and operational needs.

Requirements:

  • Proven experience in front desk, customer service, or administrative roles (preferably in wellness or fitness industry)
  • Excellent communication and interpersonal skills
  • Proficient in using MS Office and CRM systems
  • Comfortable with multi-tasking and working in a fast-paced environment
  • Basic cash handling and documentation skills
  • Positive attitude with strong problem-solving skills
  • Ability to work flexible hours and travel when required
  • Experience 6 months to 1 year

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