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Network Engineer
2 months ago
Role Overview:
As a Network Deployment Specialist, you will be pivotal in deploying, managing, and improving
network infrastructure across franchise restaurants. You'll work closely with the team to execute a
comprehensive network refresh strategy and support the enhancement of in-restaurant technology.
Key Responsibilities:
• Deploy and configure hardware and software for existing restaurant migrations.
• Deploy and configure hardware and software for new restaurant setups.
• Operate effectively with the Network refresh team and associated stakeholders to plan and
execute network migrations
• Provide excellent communication interacting with multiple stakeholders during network
migrations (Migration team, 3rd party providers, restaurant owners, area coaches,
managers, and technicians).
• Adhere to documented standards, processes and policies that are provided.
• Provide support for in-restaurant technology issues and installations.
• Ensure timely, high-quality support for service requests, adhering to SLAs.
• Ensure effective operations of restaurant equipment including registers, digital menu
boards, and network infrastructure upon completion of migration cutover
• Collaborate with third-party providers as required.
• Provide feedback and input to the Network Refresh project team to help improve methods,
process and overall outcomes for the customers
Who You Are:
• At least 5 years of IT Network Support experience.
• Strong technical knowledge of hardware configurations, Windows environments, and
networking.
• Deep understanding of Aruba and Meraki technologies
• Experience with industry-specific software such as Macromatix, Eftpos, and NCR Aloha is
advantageous but not required
• Excellent communication skills with a strong customer focus.
• Proven analytical and problem-solving skills.
• Flexibility and effectiveness in a dynamic team environment.
• Continuously seeks to improve processes and solutions.
• Strong ability to articulate complex solutions clearly and confidently.
• Capable of managing tasks with minimal supervision but also thrives in a team setting
Work timing: 9:00 pm to 5:00 am AEST ie 4:30 pm to 00:30 am IST
