ServiceNow Business Analyst
Found in: Whatjobs IN C2 - 2 weeks ago
ServiceNow Business Analyst with experience on CSM product suite.
Has experience managing team functionally of a complex implementation project and development.
Preference of having experience working in telecom sector clients and if worked on Telecom Product Line of ServiceNow.
Responsible for requirement gathering and process mapping during workshops with stakeholders.
Work and analyse gap analysis with OOB and bespoke needs of customers.
Prepare functional specification and documentation if needed.
Has worked in Agile Framework and able to build stories based on customer requirement for ServiceNow Development Team.
Support testing for the solution shared by the development team during regression and functional testing.
Build Product backlog and prioritise based with the business.
Has maintained high level knowledge on ServiceNow products and features, to ensure and suggest continuous improvement for customer.
Required Certifications:
ServiceNow - Certified System Administrator
Desired Certifications
ServiceNow - Certified Implementation Specialist CSM
Scrum Fundamentals
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