Spl'st, Systems Reliab Eng'ng

3 weeks ago

chennai, India Standard Chartered Bank Full time

RESPONSIBILITIES

Strategy

Standard Chartered Bank has created SKYNET Observability platform and XLA is one of key aspect to measure client experience driving strategic CCIB CXthis role is pivotal in successful execution of the strategy.

Business

As a Product Owner of the CCIB SKYNET, you will functionally report to the Chief Product Owner, Cash and will drive the execution of the vision & strategy for the CCIB CX solution. 

Processes

Key Responsibilities:

Support the vision, strategy, and roadmap for the CCIB CX app and work alongside stakeholders to drive the execution and delivery of the product backlog. Develop new features and functionalities based on customer feedback and market trends to improve existing product offerings and/or to develop new ones. Manage, plan, and drive the CCIB CX product backlog, from initial conceptualisation, design of prototypes, implementation, and testing, launch on app stores, to post go-live gathering of customer feedback to constantly reiterate and improve on the product offerings. Be able to communicate well with business analysts in translating business requirements, uses cases into user stories through JIRA / ADO / confluence.  Engage with business and country stakeholders to lead and run prioritisation sessions of product features and country nuances through weekly/monthly LUW, Refinement forums sessions. Lead and manage the grooming sessions with Technology teams, evaluation solutions proposed by Tech team, vendors and ensure the best of class methodologies are deployed to achieve the business objectives.  Work with stakeholders towards delivery of VCO targets/KPIs for CX app including penetration and adoption metrics.  Conduct/manage user acceptance tests (UAT, PVT, pilot testing) to support commercialisation of the CX app.  Ensure smooth rollout and adoption of the CX app, manage pre and post implementation activities, conduct training and commercialization sessions with client service partners and coverage teams.  Work closely with commercialization and support centre product teams to manage the CX app artefacts, ensure that materials are up to date and relevant based on latest developments.  Maintain close working relationship with Tech team (dev, support) to resolve defects/issues.  Engage actively with the TB business, product, implementation & client management, legal, compliance, operations and sales teams to create awareness of the app features and encourage a participative attitude to elicit business and client participation and ensure overall success of the CX app delivery. 

People & Talent

He/She should have strong domain knowledge of CX banking and the digital landscape. You will work with talented team members across CCIB Product Management, CCIB Technology, CCIB Technology, communications team, client service partners and coverage teams to drive the delivery. You will be required to push the boundaries by bringing in new ideas/solutions that will take the Banks’ digital capabilities to our clients. Strong initiation, communication and collaboration skills are also key for success in this role. 

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.  Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Support the CX team within Digital Platform team in DCDA (Digital Channel Data Analytics) to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Technology (Interactive Channels, DCDA Tech, Delivery Teams, Solution Architect Teams, Security Technology Teams) Digital Platforms and Products, DCDA (Cash, Trade, FM, Digital Servicing, Client Onboarding, Common Platform Services, Data Analytics & Insights, Channel Performance & Measurement) Client Engagement, DCDA (Regional Teams, Digital Client engagement team, Digital Adoption & Growth team, Research and Insight team) Client Experience, DCDA (Design Operations, Design Product/Platforms) API & Open Banking Ecosystems, DCDA Project/Program Management Office, DCDA Transaction Banking (Cash, Trade, Financial Markets, Implementation Teams, Client Servicing) Enhanced Efficiency and Speed: DevOps engineers streamline and automate the software development lifecycle (SDLC), significantly improving deployment frequency and reducing the time to market for new features and products. Their expertise in continuous integration and continuous deployment (CI/CD) pipelines ensures that software updates are released quickly and reliably. Improved Collaboration and Communication: By fostering a culture of collaboration between development and operations teams, DevOps engineers break down silos and enhance teamwork. This improved collaboration leads to more innovative solutions and a faster resolution of problems. Increased Reliability and Quality: DevOps practices like continuous testing and monitoring allow for early detection of defects and performance issues. This proactive approach ensures that the software is more reliable and provides a high-quality user experience. Cost Reduction: Through automation and efficient resource utilization, DevOps engineers help reduce operational costs. They optimize infrastructure usage through cloud services and containerization, leading to significant savings on IT expenses. Scalability and Flexibility: DevOps engineers enable organizations to scale their operations seamlessly without compromising on performance or security. They employ infrastructure as code (IaC) and other strategies to manage complex environments efficiently.

Our Ideal Candidate

Self-starter with initiative To be able to adopt a data-driven and risk-based approach with regards to product development 4+ years’ experience in product management, CX product management or similar role Possess relevant working experience (Scrum Product Owner and/ or Design Thinking, AGILE methodology certifications would be preferred) Familiar with digital and CX development and trends with an eye for details and appreciation of design thinking / human centre design principles Proven track records in online/CX banking product development with good understanding of the digital payment capabilities / ecosystems. Demonstrate strong analytical, problem solving, communication skills. Able to think out of the box. Proficient in presentation deck preparation (using Microsoft pptx and other visualisation tools) Team player and work well under pressure and with deadlines

Role Specific Technical Competencies

DevOps Engineer Ansible, puppet or salt stack. Knowing core Python will be added advantage.Database experience in postgres / Oracle is essential CICD Pipelines Database

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