Salesforce Consultant

2 months ago

Chennai, India ZF Group Full time

Dear Candidate,


ZF Group is hiring Business Services Professional for Commercial Vehicles and Control Systems (CVCS ).


Job Location: Chennai.

Qualifications: B.E/ B.Tech/ MCA professional graduation is must, MBA or equivalent is a plus.

Experience: 12+ years

Relevant Experience: min 3+years as Product manager/ Product Owner.

Skills: Salesforce Service Cloud (Sales & Community cloud is a plus)


REQUIREMENTS:

  • In-depth understanding of Agile methodologies, including driving Scrum meetings.
  • Strong analytical skills, with the ability to gather and interpret data to make informed product decisions.
  • Excellent communication skills, both written and verbal, with the ability to convey complex concepts to technical and non-technical stakeholders. Excellent communication skills, both written and verbal, can convey complex concepts to technical and non-technical stakeholders.
  • A track record of successfully delivering Salesforce/ SaaS products that meet user needs and drive business growth.
  • Experience with product management tools, such as Azure DevOps, JIRA or Confluence or similar platforms.
  • One or more Salesforce active certifications is mandatory, preferably Service Cloud Consultant certification.
  • Strong people management and project management skills to drive timelines.
  • Strong in designing Business Analytics reports and Dashboards in SF for leadership reviews.
  • Ability to understand end to end business processes.


Responsibilities:

  • We are seeking an experienced CRM Product Manager with a strong background in Salesforce Service cloud product development to join our dynamic team.
  • As a Product Manager, you will play a pivotal role in building and managing our local Customer Competence Centers (CCC) by improving service abilities for our Global Service Desk teams by defining and executing the product roadmap, collaborating closely with cross-functional teams to ensure the successful delivery of our Salesforce Service enablement product offerings built on Salesforce platform.


If interested kindly share your resume to


Thank you.

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