Regional Head

4 weeks ago


Bengaluru, India Care.fi Full time

Company DescriptionAldun, a subsidiary of Care.fi, is redefining healthcare by simplifying hospital checkouts and making discharges seamless for patients and hospitals. As a funded, fast growing health-tech company, we offer a unique opportunity to join a high impact team and work directly with the leadership in scaling operations and partnerships across India.Role OverviewThe Cluster Head will own end-to-end business delivery across 10–15 Key Hospitals in a cluster, leading a team of 30-40 sales associates. This role blends Business Growth, P&L ownership, Stakeholder Management, and Operational Execution. You will drive patient onboarding and penetration, strengthen relationships with senior hospital leaders (COOs, billing and insurance heads), and build a performance-driven culture within your team.Key Responsibilities1. Business & Growth Ownership- Full ownership of P&L, growth targets, contribution margin, and penetration for the cluster.- Drive business growth by leading and motivating sales associates.- Use data-driven insights to identify growth opportunities and scale business outcomes.2. Stakeholder Management- Build and manage relationships with senior hospital stakeholders (COOs, Heads of Insurance/Billing/Operations).- Position Aldun as a strategic partner, ensuring client satisfaction and long-term retention.- Lead conversations around business expansion and cross-hospital partnerships.3. Execution & Operations- Ensure smooth delivery of services across all hospitals in the cluster.- Oversee billing, disbursals, and process compliance, while improving turnaround times (TAT).- Balance on ground execution with strategic initiatives to ensure scalability.4. Team Leadership & Development- Lead, coach, and grow a team of 30-40 sales associates across hospitals.- Create a performance driven culture through structured reviews, incentives, and recognition.- Proactively manage hiring, training, and retention to build a strong talent pipeline.KPIs for Success- Cluster level P&L and revenue growth- Patient onboarding penetration and discharge volumes- Client satisfaction and hospital NPS- Team performance and retention- Contribution margin and efficiency metricsIdeal Candidate Profile- 5-8 years of experience in Business Growth, P&L management, category management, customer success, or business operations.- Proven ability to lead large distributed teams across multiple locations.- Strong stakeholder management experience with senior leadership (CXO/COO level).- Analytical mindset with the ability to use data for problem solving and growth decisions.- Excellent communication, leadership, and cross-functional collaboration skills.- Background in healthcare, e-commerce, FMCG, SaaS or consumer services preferred.


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