SoftwareIDM Inc. | Zoho Engineer | bangalore

2 weeks ago


Bengaluru, India SoftwareIDM Inc. Full time
Company Overview:SoftwareIDM creates innovative software to address the challenges faced by corporations in planning, developing, and deploying identity management automation. Our customers are typically organizations with 10,000 identities or more in all areas of business including: real estate, fast food, transport, finance, health, defense and aerospace, manufacturing, banking, insurance, education, and more.

Job Description:We are seeking a skilled Zoho Engineer (Administrator/Solutions Developer) to manage, configure, and support our internal IT systems, with a particular focus on the Zoho platform and Identity Panel Suite. The ideal candidate will have comprehensive experience with Zoho modules, the ability to automate workflows, and the expertise to optimize our customer service tools, such as Zendesk. Additionally, this role requires a background in basic web development, scripting, and HTML.

Responsibilities:Zoho Administration & ConfigurationManage, configure, and customize all Zoho applications, ensuring optimal integration across Zoho modules such as CRM, Projects, Desk, and Books.Automate workflows and processes within Zoho to improve productivity and efficiency across departments.Collaborate with stakeholders to understand business requirements and implement Zoho customizations accordingly.Identity Panel Suite ConfigurationConfigure and manage the Identity Panel Suite to support identity and access management.Ensure integration and alignment between Identity Panel, Zoho, and other IT systems to streamline internal security processes.Zendesk Administration & ConfigurationAdminister and configure Zendesk to align with organizational needs and customer service workflows.Create custom scripts and automation to improve the efficiency of Zendesk operations and data handling.Scripting & Web DevelopmentUtilize scripting languages and HTML to support custom integrations, enhance user interface elements, and streamline web-based workflows.Build and maintain basic web applications or tools as needed to support internal IT processes.

Requirements:Proven experience with Zoho administration and all Zoho modules.Familiarity with Zendesk configuration and administration.Proficiency in HTML, basic web development, and scripting languages (e.g., JavaScript, Python).Knowledge of automation tools and techniques to optimize workflows.Strong analytical skills and the ability to troubleshoot, customize, and adapt systems based on changing needs.

Preferred Skills:Strong organizational and project management skills to manage multiple tasks and systems.Excellent communication skills to liaise with internal teams and understand their system needs.Experience IAM platforms is a plus.



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