Zoho Implementation Consultant

7 days ago

Ahmedabad, India Kendra International Ltd Full time

About the role

We're looking for a hands-on Zoho Implementation Consultant with immediate start to lead end-to-end deployments across B2B and B2C use cases. You'll translate business processes into robust Zoho One solutions, run training and UAT, and own go-live success.

What you'll do

  • Discovery & Design
  • Run workshops, map AS-IS/TO-BE processes, and produce BRD/solution designs.
  • Architect integrated solutions across Zoho CRM, Inventory, Books, Creator, Flow, Analytics, Desk, Projects, Campaigns, Commerce/Sites, SalesIQ.
  • B2B & B2C Configuration
  • B2B: lead-to-cash, multi-stage pipelines, Blueprint/CommandCenter, quotes/SO/PO, vendor/customer portals, credit control, inventory & fulfillment.
  • B2C: ecommerce (Zoho Commerce/Shopify/Woo), payments, taxation, returns/exchanges, omnichannel journeys, marketing automation.
  • Build custom modules/fields, page layouts, Canvas, validation rules, client scripts, email/SMS templates.
  • Integration & Data
  • Integrate third-party apps via APIs, webhooks, Deluge, Zoho Flow; handle SSO/OAuth; debug with Postman/Logs.
  • Plan and execute data migration (modeling, cleansing, de-duplication), and set up Zoho Analytics dashboards/KPIs.
  • Training & Change
  • Deliver role-based training (end users, power users, admins), create SOPs, run Q&A clinics, and enable hypercare post go-live.
  • Testing & Quality
  • Author test scenarios/cases, run unit/SIT/UAT, triage defects, manage cutover checklists and rollback plans.
  • Project Delivery
  • Work in Agile/Scrum, maintain RAID logs, report status to stakeholders, and hit adoption/quality targets.

What you'll bring

  • 3–7 years of hands-on Zoho implementation experience with at least 2 end-to-end projects spanning both B2B and B2C.
  • Strong coverage of CRM + Inventory + Books; solid on Creator (Deluge), Flow, Analytics, and Blueprint/CommandCenter.
  • Practical knowledge of accounting/tax concepts (GST; UK/EU VAT is a plus).
  • Comfort with REST/JSON, webhooks, OAuth, Postman; basic SQL/Excel for data work.
  • Proven training delivery and UAT management experience.
  • Excellent documentation and stakeholder skills; ability to challenge and improve processes.

Nice to have

  • Experience in wholesale/retail, ecommerce, or supply-chain; jewellery/diamond domain, Shopify/payment gateways, barcoding/serialised stock.
  • Zoho certifications (CRM Admin, Creator Developer).
  • Exposure to QA practices, CI/CD for Deluge/functions, and sandbox governance.

Success metrics (how we measure you)

  • On-time go-live and scope adherence
  • User adoption (active users, task completion, NPS/CSAT)
  • Data quality (duplicate rate, validation errors)
  • Defect leakage & time-to-fix during UAT/hypercare
  • Reporting readiness (executive dashboards live by go-live)

Work setup

  • Ahmedabad preferred (client workshops & team co-location); hybrid options available.
  • Ability to overlap 2–3 hours with UK business hours when needed.

Compensation & benefits

  • Competitive salary or contract day-rate based on experience.
  • Training budget for Zoho certifications, flexible work, and rapid career growth.

How to apply

Email your CV and a short note covering:

  • Two Zoho projects (B2B + B2C),
  • Your biggest Blueprint/CommandCenter win, and
  • A sample dashboard you've built in Zoho Analytics.

Job Types: Full-time, Permanent, Contractual / Temporary
Contract length: 9 months

Pay: ₹384, ₹1,554,710.52 per year

Work Location: In person

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