Chatbot and Voice Bot Developer

4 weeks ago

Hyderabad, India Blue Spire Inc Full time

Responsibilities:

  • Design, develop, and deploy chatbots and voice bots using AWS Lex and Connect.
  • Integrate bots with Sprinklr for seamless customer engagement across multiple channels.
  • Collaborate with cross-functional teams to gather requirements and define bot functionalities.
  • Implement natural language understanding (NLU) and natural language generation (NLG) capabilities.
  • Integrate bots with various communication channels, such as web chat, mobile apps, and voice interfaces.
  • Customize and configure AWS services to meet specific business requirements.
  • Optimize bot performance and scalability through continuous monitoring and refinement.
  • Ensure bot security and compliance with data privacy regulations.
  • Provide technical support and troubleshooting for bot-related issues.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • years of experience in developing chatbots and voice bots.
  • Proficiency in AWS services, particularly Lex and Connect.
  • Strong programming skills in languages such as Python, Java, or JavaScript.
  • Experience with natural language processing (NLP) and machine learning techniques.
  • Familiarity with dialog management frameworks and tools.
  • Excellent communication and collaboration skills.
  • Ability to work independently and multitask in a fast-paced environment.
  • AWS certification(s) in relevant areas is a plus.

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