3 Days Left Implementation Specialist
1 week ago
Responsibilities:
- Leverage skills to coordinate with data conversion teams for seamless onboarding.
- Validate Sandbox environments for accuracy and discrepancies due to product workflow differences.
- Communicate with Customer POCs to identify potential risks and challenges.
- Collaborate with PM, Engineering, and Data Conversion teams to find solutions.
- Broadcast and document decisions and solutions to Implementation leads.
- Maintain regular communication with Customer POCs to address concerns and expectations.
- Validate set ups and Sandbox environments with Customer POCs.
- Meet with Product teams to highlight critical gaps for smooth onboarding.
- Foster relationships with Customer POCs for quick assistance during early days.
Performance Metrics:
- Risk identification and mitigation.
- Accuracy of set up and data migration process.
- Time spent by Implementation leads on migration and set up issues.
- Customer satisfaction after onboarding.
Required Skills:
- In-depth knowledge of Carestack workflows, features, and reports.
- Competitive PMS products knowledge, including gaps and friction points.
- Understanding of Practice operations and Carestack feature utilization.
- Custom reporting requirements and solution expertise using existing frameworks.
- Data conversion challenges and special attention entities post-migration.
- Detailed knowledge of Carestack setup, including master data creation.
Location: Trivandrum
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