Account Director

2 days ago

Bengaluru, India TRUGlobal Full time
Job Title:
Key Account Manager – US IT Sales
About the Role:
We are looking for a highly motivated Key Account Manager (KAM) with proven experience in US IT Services Sales. The ideal candidate will have strong client relationship skills, a track record of closing positions end-to-end, and a consultative approach to driving business growth. This role involves managing customer satisfaction, handling SOW drafting and renewals, and ensuring consultant engagement for successful delivery.
Key Responsibilities:
- End-to-End Ownership:
- Manage the complete sales lifecycle from lead generation, client engagement, and requirement gathering to closing positions successfully.
- Client Relationship Management:
- Build and maintain strong, long-term relationships with key US clients to ensure repeat business and customer satisfaction (CSAT).
- SOW Management:
- Draft and manage Statements of Work (SOWs), renewals, and T&M (Time and Material) agreements in coordination with internal and client stakeholders.
- Consultant Engagement:
- Ensure regular engagement and alignment with consultants deployed at client locations to address concerns and maintain retention.
- Customer Satisfaction (CSAT):
- Track and manage customer feedback to ensure high satisfaction levels, timely escalations, and issue resolution.
- Market Intelligence:
- Stay updated on market trends in the US IT services industry to identify new business opportunities and expand client accounts.
Key Skills Required:
- Proven experience in US IT Services Sales with focus on account management and client growth.
- Strong understanding of SOW drafting, renewals, and T&M models.
- Excellent communication and negotiation skills to interact with US-based stakeholders.
- Strong track record of achieving sales targets and managing accounts successfully.
- Ability to work independently and adapt to a fast-paced environment.
- Hands-on experience with CRM tools and reporting mechanisms.
- Good problem-solving skills and proactive approach to client needs.

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