Genesys Cloud Consultant

3 weeks ago


bangalore, India Tech Mahindra Full time
Job Description:
Unified Communications – Consultant role for Cloud based contact center/call center technology.
Primary Skills -
Genesys Cloud CX
Genesys Call Flow Architect
Genesys Workforce Management
Genesys Integrations with CRM applications like ServiceNow
Genesys integration with MS Teams
IP Telephony
Secondary Skills –
Good to have skills on AWS platform and Amazon Connect service.
Candidate should have knowledge on Engineering, consultation and also be able assist with day to day operational activities on Genesys Cloud CX.
Should be able to assist in event of any service degradation or outage and engage in live troubleshooting with end user.
The requirement is for Global contact center setup and may have to work with users across different time zone. However, should be flexible with working hours on a need to basis.
Work Location: India
Overall work experience – 10+ years
Relevant minimum work experience – 5+ years

  • bangalore, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful...


  • bangalore, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful...


  • bangalore, India Computacenter Full time

    Life on the team Computacenter GIS business unit is seeking a confident and experienced Genesys Cloud professionals, to bring maturity to their existing approach. The ideal candidate will have broad experience in Datawarehouse technologies and can create a plan to deliver improvements then execute against the plan. Good communication skills and...


  • bangalore, India ZEISS India Full time

    About the Role:As a Technical Support Engineer for contact center solutions at ZEISS, you'll play a central role in ensuring the seamless operation of our contact center environment. Your responsibilities will include:Technical Expertise:Utilizing your hands-on experience with the Genesys Cloud application interface to troubleshoot issues...


  • bangalore, India ZEISS India Full time

    About the Role:As a Technical Support Engineer for contact center solutions at ZEISS, you'll play a central role in ensuring the seamless operation of our contact center environment. Your responsibilities will include:Technical Expertise:Utilizing your hands-on experience with the Genesys Cloud application interface to troubleshoot issues...


  • bangalore, India ZEISS India Full time

    About the Role: As a Technical Support Engineer for contact center solutions at ZEISS, you'll play a central role in ensuring the seamless operation of our contact center environment. Your responsibilities will include: Technical Expertise: Utilizing your hands-on experience with the Genesys Cloud application interface to troubleshoot issues effectively....


  • BangaloreBengaluru(Bangalore, India Computacenter AG & Co. oHG Full time

    Life on the teamComputacenter GIS business unit is seeking a confident and experienced Genesys Cloud professionals, to bring maturity to their existing approach. The ideal candidate will have broad experience in Datawarehouse technologies and can create a plan to deliver improvements then execute against the plan.Good communication skills and relationship...


  • BangaloreBengaluru(Bangalore, India Computacenter AG & Co. oHG Full time

    Life on the teamComputacenter GIS business unit is seeking a confident and experienced Genesys Cloud professionals, to bring maturity to their existing approach. The ideal candidate will have broad experience in Datawarehouse technologies and can create a plan to deliver improvements then execute against the plan.Good communication skills and relationship...


  • BangaloreBengaluru(Bangalore, India Computacenter AG & Co. oHG Full time

    Life on the team Computacenter GIS business unit is seeking a confident and experienced Genesys Cloud professionals, to bring maturity to their existing approach.  The ideal candidate will have broad experience in Datawarehouse technologies and can create a plan to deliver improvements then execute against the plan. Good communication skills and...


  • BangaloreBengaluru(Bangalore, India Computacenter AG & Co. oHG Full time

    Life on the team Computacenter GIS business unit is seeking a confident and experienced Genesys Cloud professionals, to bring maturity to their existing approach.  The ideal candidate will have broad experience in Datawarehouse technologies and can create a plan to deliver improvements then execute against the plan. Good communication skills and...


  • bangalore, India Target Full time

    About our Team: Comprised of Full-stack Engineers, UX Designers, Backend Developers, Salesforce Specialists, and experts in Python/Generative AI, we collaborate seamlessly to deliver innovative solutions and meet the evolving needs of our organization. Our team is a dynamic and diverse group of professionals dedicated to leveraging Salesforce Sales and...


  • bangalore, India Target Full time

    About our Team: Comprised of Full-stack Engineers, UX Designers, Backend Developers, Salesforce Specialists, and experts in Python/Generative AI, we collaborate seamlessly to deliver innovative solutions and meet the evolving needs of our organization. Our team is a dynamic and diverse group of professionals dedicated to leveraging Salesforce Sales and...

  • Network Specialist

    2 weeks ago


    bangalore, India Tech Mahindra Full time

    Genesys Skills GCP level real life experience working with Genesys cloud, Architect flow, WFM, roles and access groups, messaging, reporting. SSO, SCIM and REST based backend integration via data actions. Social - Hands on experience with social channel (Facebook, Twitter, Line, WhatsApp) design and integration with Genesys cloud, Architect flow...

  • Software Engineer

    4 weeks ago


    bangalore, India Tech Mahindra Full time

    Hi Candidate ,we are hiring for role Genesys,CHENNAI /BGL/CHENNAI/NoidaExp-7 to 15 yrsGenesys Skills :GCP level real life experience working with Genesys cloud, Architect flow, WFM, roles and access groups, messaging, reporting. SSO, SCIM and REST based backend integration via data actions.Social - Hands on experience with social channel (Facebook, Twitter,...

  • Licensing Consultant

    2 weeks ago


    bangalore, India Cloud Raptor Full time

    About us: At Cloud Raptor , we specialize in providing scalable and efficient solutions to businesses across many industries. Focused on cloud technologies and technical expertise, we help organizations navigate the ever-changing landscape of the digital era. With dedicated Centres of Excellence across the globe, we are enabled to deliver ...

  • Systems Analyst III

    2 days ago


    Bangalore, India Thermo Fisher Scientific Full time

    Job DescriptionThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and...

  • Software Engineer

    3 weeks ago


    Bangalore City, India Tech Mahindra Full time

    Hi Candidate ,we are hiring for role Genesys,CHENNAI /BGL/CHENNAI/Noida Exp-7 to 15 yrsGenesys Skills :GCP level real life experience working with Genesys cloud, Architect flow, WFM, roles and access groups, messaging, reporting. SSO, SCIM and REST based backend integration via data actions.Social Hands on experience with social channel (Facebook, Twitter,...


  • bangalore, India Anicalls (Pty) Ltd Full time

    • Experience: 10+ years of applicable IT experience• Certification in Salesforce.com• Minimum of 5 years of experience with Salesforce.com Service cloud - Case Management, Knowledge Management, Customer Communities portal• Minimum of 5 years of experience leading teams.• Minimum of 2 years of experience Genesys Pure cloud (optional)• Experienced...

  • Licensing Consultant

    2 weeks ago


    Bangalore Urban, India Cloud Raptor Full time

    About us: At Cloud Raptor, we specialize in providing scalable and efficient solutions to businesses across many industries. Focused on cloud technologies and technical expertise, we help organizations navigate the ever-changing landscape of the digital era. With dedicated Centres of Excellence across the globe, we are enabled to deliver comprehensive,...

  • Systems Analyst II

    4 weeks ago


    Bangalore, India Thermo Fisher Scientific Full time

    Job DescriptionThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and...