SAP CRM Technical Consultant

2 days ago

Mumbai, India TD SYNNEX Full time

Job Purpose: We are looking for a bright, motivated and switched on IT SAP Technical Consultant to support the deployment and development of TD SYNNEX SAP CRM system. As a core member of the CRM team this role will be instrumental in supporting digital transformation projects by deploying, supporting and enhancing SAP CRM throughout the global organization. The team is currently developing several solutions regarding AI which increased the volume of enhancements and developments required. The support of these type of solutions it just starting and will only increase with time. Responsibilities: The main focus will be supporting new enhancements and developments Development of API/Webservices Some tasks will also involve to support the rollout implementation of the current solution / template to different countries in APJ region and EMEA Provide support on the working hours of APJ for the SAP CRM systems which are used in multiple European countries and APJ region. The current solution has thousands of active users. This includes solving technical issues assigned to the CRM team and often involves the analysis of complex production issues which may traverse multiple systems in the highly integrated IT landscape Support digital transformation projects with designing and building enhancements across the toolset that meet business requirements Support rollouts of SAP CRM into new business areas and teams Develop, test, and promote patches, fixes, and enhancements to the production environment as per the change control guidelines Communicate effectively with the client to identify business needs, issues, and requirements, and evaluate business solutions as required Code analysis and problem identification to accelerate developments Knowledge transfer to trainers, subject matter experts, and other consultants Provide occasional support outside of normal working hours for month-end, P1 issues, system maintenance, and GoLives Deliverables as assigned by the stream lead Knowledge Skills and Experience Strong ABAP development and code debugging skills 2-5 years experience SAP CRM process and system configuration knowledge Analytic skills for problem solving Customer orientation behavior and good communication skills Ability to work in an international environment and a team split across the world Fluency in the English language What’s In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

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