IT Application Management

2 weeks ago

navi mumbai, India Chain IQ Full time

Role Purpose

The primary purpose of this role is to deliver value-add IT Service Management services in a structured, professional, and consistent manner. The Expert will play a crucial role in ensuring the stability, efficiency, and continuous improvement of sourcing and procurement applications.

Responsibilities

We are seeking an application management and IT service management Expert who is eager to learn new technologies. You will become part of a vibrant Digital operations and transformation team and help us improve our Indirect Procurement platform capabilities. You must be adaptable, customer-focused, and have solid skills in low-code/no-code platforms, REST API driven integrations and database technologies.

Main responsibilities will include:

Collaborate with business units, IT teams, and process owners to identify and maintain service activities necessary for effective delivery, management, and enhancement of services aligned with business needs. Provide Production support for Chain IQ’s portfolio of Indirect Procurement applications and integrations. This includes administration, deployment, application configurations, low-code development, troubleshooting, problem analysis, and resolution to maintain application health and stability. Ensure applications are prepared to support new or existing processes and service levels. Oversee Change, Release, Testing, and Capacity management. Gain expert-level experience with Chain IQ P2P & S2C applications, including design concepts, configuration changes, development, and functionality. Collaborate with business and process owners to develop realistic and robust planning, reducing risk during platform changes, and effectively managing service delivery expectations. Communicate business priorities to allocate appropriate resources for critical projects. Serve as an escalation point for technology and service delivery staff related to applications within the service portfolio. Be recognized as an expert in the applications within the portfolio.

Requirements

Minimum of a bachelor's degree or equivalent in a relevant field of study. At least ten years of progressive experience delivering complex IT services to business and process owners. Proficiency in low-code/no-code platforms for database administration, application development, maintenance, deployment, and technical support using best practices in web programming techniques. Strong understanding of business processes supported by IT services and applications, including areas such as Procure to Pay, e-Sourcing, Contract Lifecycle Management, BPO, and data analytics. Excellent communication skills in English (both written and verbal), with a proactive and responsible work approach. Ability to collaborate with business users, balancing IT capacity, risk, and service levels to meet expectations. Critical thinking skills to analyse information and recommend effective solutions. Prior experience in low-code/no-code applications such as Outsystems, ServiceNow, SalesForce and MS Azure is desired. Knowledge of IT Service Management, Service Integration and Management, Agile Development practices is required. ITIL foundation certification must

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