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Manager Analytics-Debt Management

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india IDFC FIRST Bank Full time

Role/ Job Title:  Collection Analytics Manager

Function/ Department:  Collections

Job Purpose:

Responsible for managing and undertaking collections process for debts that have been assigned.

Roles & Responsibilities:

Designing new product program with extensive market research and benchmarking. Responsible for managing and undertaking collections process for debts that have been assigned. Regularly track the portfolio for specific buckets for the assigned area.
Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters. Responsible to allocate and achieve targets from agencies/ in house team. Regularly follow up with the default customers. Ensuring adherence to collection process and legal guidelines. Tracing out absconded default customers and initiate recovery process. Recommend legal actions for non-recoverable cases and following up with the legal team for the closure of the cases. Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis. Recommend process changes in order to improve service efficiency and quality. Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service. Leverage in-house synergies through collaboration with internal stakeholders.

Education Qualification: 

Graduation: Bachelor’s in Engineering / Technology / Management/ Computers/Science.

Post-graduation: MBA.

Experience:  5 to 10 years of relevant experience.