Senior Analyst

Found in: Whatjobs IN C2 - 3 weeks ago

bangalore, India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC3

Customer Success Services-Oracle SAAS PPM Cloud Specialist

Position Overview:

The Position is for a Functional Support Analyst with a technical background in Fusion ERP Suite of PPM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. Hands on experience on Projects Contract Billing , Project SLA, Project Foundation-Costing, Project Foundation-Templates, JVM The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.  The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident. The key skills put to use on a daily basis are - high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise. It is an opportunity to work with Cloud customers. It includes: Work directly with Customers for Advising on complex use of Oracle products Resolving highly complex and mission-critical issues Manage highly complex and critical customer issues Serve as Situation Manager on highly sensitive issues Consult with Management in directing resolution of critical customer situations Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions Formal mentoring for promoting the technical and professional development of others Creation/review of Knowledge Articles

Qualifications: 

Must Have Skills Hands on experience on Projects Contract Billing , Project SLA, Project Foundation-Costing, Project Foundation-Templates, JVM 6-10 years of experience in Implementation, support, or upgrade of SaaS ERP suite of products with at least 1 implementation experience on SaaS PPM Products – Projects Contract Billing , Project SLA, Project Foundation-Costing, Project Foundation Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge. Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution. Work with users to troubleshoot and resolve issues, answers business questions provides data analysis Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts Conduct training and knowledge sharing sessions Nice to Have Skills 6 to 10 years of experience in Implementation, support or upgrade of Oracle SaaS PPM modules. Good knowledge on Fusion Cloud architecture, setup manager and activities. Knowledge of FBDI and OTBI reports development Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications. Should have knowledge of localizations Knowledge of Security setup would be an added advantage. Experience in one of the following areas is seen as an advantage: XML Java, J2EE and Oracle ADF SOA and Web Services Others Exhibit effective analytical skills & organizational skills Good command over spoken & written English Interact directly with customers, follows through on all assignments and takes ownership of customer issues Seeks innovative ways to improve the process of delivering solutions to customers Strong written and verbal English communication skills; multi-lingual a plus Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis. Should have demonstrated experience in Managed Services that include Client Relationship Management, Offshore Delivery Management, Project/Program Management, contribution to Business & Revenue Growth, significant contributions in the area of successful delivery of KPIs to the customer. Must have very good communication skills, Must be a team player, willing to learn new technologies and work in rotational shifts.

Education & Experience:

Academics:

(Computer Science)/BE or equivalent preferred.  Other qualifications with adequate experience may be considered.

  • Senior Business Analyst

    Found in: Whatjobs IN C2 - 3 weeks ago

    bangalore, India AXA Group Full time

    Senior Business Analyst Gurgaon/Bangalore, India Senior Business Analysts bridge the gap between business and IT by being able to communicate effectively with all stakeholders.The Senior Business Analyst will be responsible for supporting an application or multiple applications within a Delivery Team and her/his core responsibilities include eliciting...

  • Senior Analyst

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India MiQ Full time

    Role: Senior Analyst What you’ll do  We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.  As part of DnA team, you will work as...

  • Analyst/Senior Analyst

    Found in: beBee jobs IN - 2 weeks ago

    Hyderabad/Bangalore, India iimjobs Full time

    Position: Analyst/Senior AnalystExp: 1 to 5 YrsQualification: MBA/CA/CFALocations:Hyderabad/BangaloreJob Description:Candidate should have a Master's in Finance or a CFA or a CA degree with 1 to 5 years of relevant experience.Candidates with exposure to credit research or equity research, exposure to global markets is requiredThe ideal candidate should have...

  • Senior Business Research Analyst

    Found in: Whatjobs IN C2 - 3 weeks ago

    bangalore, India Kaitongo Full time

    Company DescriptionKaitongo is a platform powered by GPT that provides professionals with industry-focused, actionable insights, competitive intelligence, and targeted content. We believe in building strong client relationships by being competent, consistent, and credible. Our goal is to help professionals upgrade their client outreach, build their brand,...

  • Senior Business Analyst

    Found in: beBee S IN - 3 weeks ago

    Bangalore, India AXA XL Full time

    Senior Business Analyst Gurgaon/Bangalore, IndiaSenior Business Analysts bridge the gap between business and IT by being able to communicate effectively with all stakeholders. The Senior Business Analyst will be responsible for supporting an application or multiple applications within a Delivery Team and her/his core responsibilities include eliciting and...

  • Senior Research Analyst

    Found in: Whatjobs IN C2 - 3 weeks ago

    bangalore, India IDC Full time

    IDC Asia/Pacific is seeking a highly motivated individual for Senior Research Analyst for Enterprise Computing team, based in Bangalore, India. We are seeking a results oriented individual with 4 to 5 years relevant background in either market research or market intelligence of an IT company, or having worked with IT vendor or channel partner in the area of...

  • Senior Business Analyst

    Found in: Whatjobs IN C2 - 5 days ago

    bangalore, India VSquare Systems Pvt. Ltd. Full time

    Job Description – Senior Business AnalystRequired Skills:• 5+ years of experience with minimal 4-year experience in Client Management and Business/System Analysis Role.• At least 3 year of experience in HealthCare or Pharmaceutical (CRO) industry.• Experience in working in Agile teams with having a knowledge of agile tools like JIRA and Target...

  • Senior Business Analyst

    Found in: Whatjobs IN C2 - 2 days ago

    bangalore, India Cimpress Full time

    Senior Business Analyst Date: Apr 9, 2024 Location: Bengaluru, KA, IN, 560092 #job-location.job-location-inline { display: inline; } Company: Cimpress Technology We are looking for an experienced Business Analyst with strong Data Analysis background to join our Fulfillment Product Management team. A Business Analyst would be responsible for...

  • Product Analyst/Senior Product Analyst

    Found in: Whatjobs IN C2 - 1 week ago

    bangalore, India Zepto Full time

    Our StoryZepto is a fast-growing startup that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country! We are scaling up rapidly across India with operations live across Mumbai, Bangalore, Delhi, Noida, Ghaziabad, Gurgaon, Chennai, Pune, Kolkata, and Hyderabad.We are incredibly well funded we...

  • Senior Business Process Analyst

    Found in: beBee S IN - 3 days ago

    Bengaluru/ Bangalore, India TE Connectivity Ltd Full time

    Apply for Senior Business Process Analyst, Career Progress Consultants in Bengaluru/ Bangalore for 5 - 7 Year of Experience on TimesJobs.com.

  • Analyst/Senior Analyst/Lead Analyst/Principal Analyst

    Found in: beBee S IN - 3 weeks ago

    Hyderabad/Bangalore/Gurgaon/Gurugram, India iimjobs Full time

    Analyst/Senior Analyst/Lead Analyst/Principal Analyst - Credit Research/Equity Research Position: Analyst/Senior Analyst/Lead Analyst/Principal Analyst - Private Credit (Corporate Credit)- Candidate should Experience in financial modeling, underwriting skills, company research, and investment Reseach.- Commercial real estate valuation, asset management,...

  • Senior Business Analyst

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Clarivate Full time

    We are looking for a Senior Business Analyst to join our centralized Partnerships team at Clarivate who's exposure will have working with product management, consulting, content, technology and business leadership. The team consists of about 15+ members comprising of individuals from life sciences and healthcare, management, backgrounds. We manage all...

  • Analyst/Senior Analyst

    Found in: beBee jobs IN - 2 weeks ago

    Bangalore/Hyderabad/Any Location/Anywhere in India/Multiple Locations iimjobs Full time

    We are hiring for Analyst-Senior Analyst-Credit Opportunities for One of our Product based US MNC CompanyExperience Range: 1.5 to 5 years Qualifications: CA/MBA Finance Locations: Hyderabad/Bangalore Timings: Candidate should be open to working from 2 to 11 PMSkills: Candidates with exposure to credit research or equity research, exposure to global markets...

  • Senior Research Analyst

    Found in: Whatjobs IN C2 - 5 days ago

    bangalore, India Trendlyne.com Full time

    Senior Content Analyst (3 years+ work experience)Who are we?- Trendlyne is a Series-A funded, profitable products startup in the financial markets space. We have cutting-edge analytics products built for companies and customers in stock markets and mutual funds.- Our founders are IIT + IIM graduates, with strong tech, analytics and marketing experience. We...

  • Senior Quality Analyst

    Found in: Whatjobs IN C2 - 3 weeks ago

    bangalore, India PAMP TECHNOLOGIES Full time

    Position: Senior Quality Analyst (Manual Testing) Location: Bangalore Experience: 4-8 years Company: PAMP Technologies About Us: At PAMP Technologies, we're dedicated to delivering high-quality software solutions. We're currently seeking a skilled Senior Quality Analyst to join our manual testing team. Job Description: As a Senior Quality Analyst, you'll...

  • Senior Business Analyst

    Found in: Whatjobs IN C2 - 3 weeks ago

    bangalore, India Quinnox Full time

    No of Position – 2 Please send your resume to the following email address along with Job Title as the subject line to Senior Business Analyst with a minimum of 7 years of proven expertise in business analysis, particularly within the logistics domain. The ideal candidate should possess a deep understanding of logistics processes and operations,...

  • Senior Business Analyst GSC’s

    Found in: Whatjobs IN C2 - 3 weeks ago

    bangalore, India HSBC Full time

    Business: Risk & Compliance Transformation Open positions: 1 Role Title: Senior BusinessAnalyst GSC’s Global Career Band: 4 Location: Bangalore, Gurgaon, Hyderabad Why join us? Role: Senior Business Analysts shape and lead initiation activities and operating model definition and are at the centre of how...

  • Senior Data Analyst

    Found in: Whatjobs IN C2 - 3 weeks ago

    bangalore, India PVH Full time

    Design Your Future at PVH Senior Data Analyst POSITION TITLE: Senior Data Analyst (Business Analytics) – PVH Supply Data & Analytics DEPT. /DIVISION: Corporate Supply Data & Analytics POSITION REPORTS TO: Senior Manager, Data & Analytics LOCATION: Bangalore, India _______________________________________________________ ...

  • Senior Business Analyst, Reporting and Analytics

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India PHH Mortgage Full time

    POSITION SUMMARY: Senior Business Analyst provides technical solutions to business problems through reporting for various Business units after analyzing and documenting requirements. Senior Business Analyst provides guidance to the team to implement data strategy in an effective way by determining the requirements of a project or process and...

  • Analyst/Senior Analyst

    Found in: Whatjobs IN C2 - 3 weeks ago

    Bangalore, India Varite India Full time

    Job Description : We are looking for a skilled Power BI Developer/Analyst with 3-4 years of experience to join our team. The ideal candidate will have expertise in Power BI development, data analysis, and business intelligence tools, along with proficiency in Microsoft Azure, SQL database management, and data analysis techniques. As a Power BI...