AGM- Transport Operations
2 weeks ago
Role
TL IP/MPLS Operations
Job Level/ Designation
M2
Function / Department
Technology / Transport
Location
Kolkata
Hiring Manager
Sukumar Das
Job Purpose
Responsible for Circle IP/MPLS based transport network operationalization, product capability validation, sign off, KPI & SLA benchmarking, develop measures to catapult transport service level SLAs to next level for mobility internet services, products Deliver SLA/KPI for IP/MPLS network , mobility and enterprise services. Strong Governance mechanism with cross functional team; OEM (Cisco, Juniper, Nokia, and Ericsson); MS partners (Nokia, Ericsson, Huawei) and Leadership team adherence to benchmarks (KPIS, SLAs) and to meet mobility and carrier business SLA expectation.
Key Result
Areas/Accountabilities
Operation responsibility of IP Transport Network. IP transport services design and operation ownership of all mobility entities like STP , IN , RECC, 2G/3G/4G , MoRAN etc. (Core Service Availability – 99.995) Delivery SLA/KPI for IP transport network in line with Vodafone Idea vision.(Network Availability -99.995, Service Availability – 99.995) Spare Management and Ensuring fault within MTTR. Drive operations excellence for Network & services with stringent SLA compliance by implementing industry best practices, tools and systems. Ensure service performance & quality through service improvement plans and regular service audits. Develop relationships with Mobility users to optimize end-user quality of experience. Provide regular updates and forecasts to Planning/CXX Teams on traffic and Quality of Experience metrics. (Speed test Results across– OOKHLA, TRAI) Define service performance KPIs and benchmark with industry. Periodic review of SLAs for competitive market offering. Engage with CTO, Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers. Efficient governance of managed services partner engagement at strategic and operational level to ensure best in class service experience to customers. Governance of OEMs & other offnet service providers. Operations (Technology) sign off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers Quality Management & Optimization - KPIs, Benchmarking and Optimization of IP/MPLSNetworks , Service Level SLA , analysis, recommendation and implementation
Drive digitization for entire IP/MPLS based network and service fulfillment and assurance. Develop IP competence across transport vertical to be ahead of curve.-
AGM- Transport Operations
2 weeks ago
Kolkata, India Vodafone Idea Limited Full timeRole TL IP/MPLS Operations Job Level/ Designation M2 Function / Department Technology / Transport Location Kolkata Hiring Manager Sukumar Das Job Purpose Responsible for Circle IP/MPLS based transport network operationalization, product capability validation, sign off, KPI & SLA benchmarking, develop measures...
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