Solution Architect

3 weeks ago

bangalore, India o9 Solutions, Inc. Full time
At o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform — the o9 Digital Brain — we integrate global enterprises’ siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars in value leakage. But our impact doesn’t stop there. Businesses that plan better and faster also reduce waste, which drives better outcomes for the planet, too.
We're on the lookout for the brightest, most committed individuals to join us on our mission. Along the journey, we’ll provide you with a nurturing environment where you can be part of something truly extraordinary and make a real difference for companies and the planet.
Job title - Solution Architect – Client Success
What you’ll do for us…
Demonstrate thorough knowledge of industry best practices, business process, o9’s solutions, technical architecture and value proposition.
Own the executing experience with regards to supporting supply chain planning applications, by leading multiple customer success teams to deliver the results.
Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads, and validating the e2e workflows
Lead customer sessions in the issue reviewing, adoption analysis and ticket trend analysis. Able to differentiate the scope of solution bugs vs solution change requests, and making recommendations to fix or workaround issues on industry best practices
Properly scope the customer success team’s work, by following customer success team’s internal process and guidelines
Work with the customer to resolve issues and coordinate defect tracking, analysis and resolution process
Manage customer’s escalation and communication with Customer Success Managers.
Work closely with Customer Success Manager or Portfolio Owner, on gathering client reporting data, to create dashboards for cadence review.
Actively help in improving internal processes and product features based on customer feedback by interfacing with the development teams.
Build and maintain strong relationships with key customer stakeholders, ensuring ongoing customer engagement and satisfaction
Develop a deep understanding of customer needs and objectives, and work with cross-functional teams to develop and implement solutions that meet those needs
Drive adoption of new product features and enhancements, ensuring customers are aware of and utilizing the full range of the company's offerings
Monitor customer usage and identify opportunities for improvement, providing guidance and training to customers as needed
Track customer success metrics and develop regular reports on customer health and satisfaction
Manage customer escalations and collaborate with internal teams to resolve customer issues
Be a mentor and guide to junior members
What you’ll have…
Experience: 9+ Years
Education: Btech/BE, MCA
Languages: SQL, MDX, T-SQL or similar. Statistical, Optimization and Simulation skills through software tools and packages like R, SAS, CPLEX or similar is desirable
Skills: Experience in implementing or supporting supply chain planning applications, Experience in managing post go-live team to ensure customer satisfaction
Characteristics: Strong ability to lead by example and demonstrate proficiency in both product and domain. Patient listener with the ability to clearly articulate your view point to manage and deliver to customer expectations, even under pressure. Ability to analyse and process large amounts of data and complement it with intuition to prioritize and focus on the highest value opportunities or the biggest risks is key.
We really value team spirit: Transparency and frequent communication is key. At o9, this is not limited by hierarchy, distance, or function.
What we’ll do for you:
Competitive salary with stock options to eligible candidates
Flat organization: With a very strong entrepreneurial culture (and no corporate politics).
Great people and unlimited fun at work.
Possibility to make a difference in a scale-up environment.
Opportunity to travel onsite in specific phases depending on project requirements
Support network: Work with a team you can learn from every day.
Diversity: We pride ourselves on our international working environment.
Work-Life Balance: the process works:
· Apply by clicking the button below.
· You’ll be contacted by our recruiter, who’ll fill you in on all things at o9, give you some background about the role and get to know you. They’ll contact you either via video call or phone call - whatever you prefer.
· During the interview phase, you will meet with technical panels for 60 minutes. The recruiter will contact you after the interview to let you know if we’d like to progress your application.
· We will have 2-3 rounds of Technical discussion followed by a Hiring Manager discussion.
· Our recruiter will let you know if you’re the successful candidate. Good luck
More about us…
With the latest increase in our valuation from $2.7B to $3.7B despite challenging global macroeconomic conditions, o9 Solutions is one of the fastest-growing technology companies in the world today. Our mission is to digitally transform planning and decision-making for the enterprise and the planet. Our culture is high-energy and drives us to aim 10x in everything we do.
Our platform, the o9 Digital Brain, is the premier AI-powered, cloud-native platform driving the digital transformations of major global enterprises including Google, Walmart, ABInBev, Starbucks and many others.
Our headquarters are located in Dallas, with offices in Amsterdam, Paris, London, Barcelona, Madrid, Sao Paolo, Bengaluru, Tokyo, Seoul, Milan, Stockholm, Sydney, Shanghai, Singapore and Munich.
o9 is an equal opportunity employer and seeks applicants of diverse backgrounds and hires without regard to race, colour, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law

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