Technical Support Engineer

4 weeks ago

Chennai, India Movate Full time
Position: Technical Support Engineer - TS

Designation : Associate

Experience: 0.6– 5 years (International Voice Preferred)

Job Location : Chennai

Qualification : Minimum Bachelor's degree

Job Responsibilities.

- Handle incoming call or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues- Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer- Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary- Adhere to established SLAs, and productivity/performance goals- Provide world class Customer Support by delivering service in accordance with values- Perform database searches- Gain an understanding of the product line and the role- Remain empathetic and concerned with resolving the customer’s issue- Discussing trouble-ticket activity and incidents in face-to-face meetings with team management- Typing incident notes, compiling reports and troubleshooting Help Desk incidents to resolution- Handle a high workload and managing the customer expectations

Candidate details:

- Education: Any Graduation/Post Graduation- Experience: 1 -2 years of working in the call center environment or providing technical support in related fields- English level: Excellent written and verbal communication skills (90% English fluency)- Testing: Successfully passing of the technical assessment, the logic exam, typing test, on-site interviews, and drug screening

Skills required:

- Telephone communication skills: Remain empathetic and courteous while speaking to customers about difficult, time-sensitive issues- Excellent time management skills: Be able to work cases in a timely manner and adhere to break/lunch schedules- Good written communication skills: To be able to document cases accurately- Multitasking Ability: To work in multiple technical mediums simultaneously while remaining attentive to customer and their concern

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