Quality-Team manager I 9 to 12 Years I Kolkata

Found in: Whatjobs IN C2 - 2 weeks ago


kolkata, India Capgemini Full time
Job Description
  • Ensures completion of daily, weekly, and monthly quality deliverables, monitors results to determine insights shared to manage business metrics, ensures delivery of quality and delivery SLAs
  • Manage scope of deliverables under quality assurance and training
  • Seeks to continuously improve processes (Root Cause Analysis, Correction and Preventions)
  • Conducts regular calibration sessions to ensure the validity and reliability of results
Primary Skills
  • Develops and delivers dashboards to report the performance against client requirements
  • Coaches and provides ongoing support to team of Quality Analyst direct reports
Secondary Skills
  • Performs reviews to clearly define the desired agent behaviours during Customer interactions, assess agent readiness, identify skill gaps, and make recommendations for improvements to leaders
  • Lends subject matter expertise in the design and ongoing maintenance of quality monitoring forms and quality standard

  • Quality-Team manager I 9 to 12 Years I Kolkata

    Found in: Talent IN C2 - 2 weeks ago


    Kolkata, India Capgemini Full time

    Job DescriptionEnsures completion of daily, weekly, and monthly quality deliverables, monitors results to determine insights shared to manage business metrics, ensures delivery of quality and delivery SLAsManage scope of deliverables under quality assurance and training Seeks to continuously improve processes (Root Cause Analysis, Correction and...

  • Quality-Team manager I 9 to 12 Years I Kolkata

    Found in: Talent IN C2 - 2 weeks ago


    Kolkata, India Capgemini Full time

    Job Description Ensures completion of daily, weekly, and monthly quality deliverables, monitors results to determine insights shared to manage business metrics, ensures delivery of quality and delivery SLAs Manage scope of deliverables under quality assurance and training Seeks to continuously improve processes (Root Cause Analysis, Correction...

  • Team manager-WFM I 9 to 12 Years I Kolkata

    Found in: Talent IN C2 - 2 weeks ago


    Kolkata, India Capgemini Full time

    Job Description Provide leadership and guidance to the WFM team, overseeing their daily activities, workload distribution, and performance. Mentor and develop team members, fostering a culture of continuous improvement and professional growth. Develop and execute workforce management strategies aligned with the organization's objectives. Create...

  • Team manager-WFM I 9 to 12 Years I Kolkata

    Found in: Whatjobs IN C2 - 2 weeks ago


    kolkata, India Capgemini Full time

    Job Description Provide leadership and guidance to the WFM team, overseeing their daily activities, workload distribution, and performance. Mentor and develop team members, fostering a culture of continuous improvement and professional growth. Develop and execute workforce management strategies aligned with the organization's objectives. Create long-term...

  • Team manager-WFM I 9 to 12 Years I Kolkata

    Found in: Talent IN C2 - 2 weeks ago


    Kolkata, India Capgemini Full time

    Job DescriptionProvide leadership and guidance to the WFM team, overseeing their daily activities, workload distribution, and performance.Mentor and develop team members, fostering a culture of continuous improvement and professional growth.Develop and execute workforce management strategies aligned with the organization's objectives.Create long-term plans...

  • Research Intern

    5 days ago


    Kolkata, India I-PAC (Indian Political Action Committee) Full time

    **About I-PAC** Indian Political Action Committee (I-PAC) is India’s first & largest cross-party political advocacy group, widely credited to have revolutionized the efficacies of election campaigning in India. I-PAC is the platform of choice for students and young professionals to participate in and make a meaningful contribution to political affairs,...

  • Post Sales

    Found in: beBee S IN - 2 weeks ago


    Kolkata, India Team Taurus Full time

    Job Requirements Job Title: Post Sales Customer HandlingCompany Name: Team TaurusLocation: Kolkata, West BengalSalary: Not DisclosedQualification: Not specifiedJob Description:Team Taurus is seeking an experienced Executive for Post Sales Customer Handling in Kolkata. If you have 2-6 years of relevant experience and possess exceptional customer service...

  • Post Sales

    Found in: beBee S IN - 2 weeks ago


    Kolkata, India Team Taurus Full time

    Job Requirements Job Title: Post Sales Customer HandlingCompany Name: Team TaurusLocation: Kolkata, West BengalSalary: Not DisclosedQualification: Not specifiedJob Description:Team Taurus is seeking an experienced Executive for Post Sales Customer Handling in Kolkata. If you have 2-6 years of relevant experience and possess exceptional customer service...

  • IT Head

    Found in: Whatjobs IN C2 - 2 weeks ago


    kolkata, India 2coms Full time

    Exp: 10-12 yearsLocation: Salt Lake, Kolkata Skills Details: Microsoft .NET Web Development (C#) Microsoft SQL Server - Scripting Procedures and Moderate Level Database Management/ Optimization Web Services included Javascript and JQuery front end development Bootstrap and CSS experience Business Analysis and translating requirements (BRD) to SRS...

  • Manager - Regional Quality Packaging

    Found in: Whatjobs IN C2 - 7 days ago


    kolkata, India Diageo Full time

    Description : AREAS OF RESPONSIBILITYPERFORMANCE MEASURES (QUANTITATIVE / QUALITATIVE) 1Lead - Packaging Quality  1. End to end Supplier Quality performance management – RFT, In process Quality2. Food safety certification for all Primary pack suppliers3. Drive supplier improvement projects in co-ordination with R&D and suppliers.4. Drive...

  • Manager - Regional Quality Packaging

    Found in: Talent IN C2 - 1 week ago


    Kolkata, India Diageo Full time

    Description : AREAS OF RESPONSIBILITYPERFORMANCE MEASURES (QUANTITATIVE / QUALITATIVE) 1Lead - Packaging Quality  1. End to end Supplier Quality performance management – RFT, In process Quality 2. Food safety certification for all Primary pack suppliers 3. Drive supplier improvement projects in co-ordination with R&D and suppliers. 4. Drive...


  • Kolkata, India Capgemini Full time

    Demonstrate expertise in leading and managing both internal and external clients. - Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan. - Organize knowledge sharing sessions both within the team and cross teams. - Collaborate with client team to understand process challenges, flows, etc. - Works with...

  • Senior Relationship Manager

    Found in: beBee S IN - 2 weeks ago


    Kolkata, India iimjobs Full time

    Hiring for Leading BankRole - Senior Relationship Manager/Relationship Manager - Healthcare Equipment FinanceLocation - KOLKATAKey Responsibilities:1. Develop and maintain relationships with healthcare equipment suppliers and healthcare providers.2. Identify and pursue new business opportunities in the healthcare equipment finance segment.3. Work closely...

  • Personal Assistant

    24 hours ago


    Kolkata, India Shree Balaji Glass Full time

    Looking for a young teacher/ assistant for personal jobs. I would like to learn basic techonology from him/her for day to day requirements. I need someone patient and willing to learn. I will require services 2 - 3 hours per day. **Job Type**: Part-time Part-time hours: 12-15 per week **Salary**: ₹9,000.00 - ₹15,540.42 per month Schedule: - Day...

  • Post Sales

    Found in: beBee jobs IN - 1 week ago


    Kolkata, West Bengal, India Team Taurus Full time

    Job Requirements Job Title: Post Sales Customer HandlingCompany Name: Team TaurusLocation: Kolkata, West BengalSalary: Not DisclosedQualification: Not specifiedJob Description:Team Taurus is seeking an experienced Executive for Post Sales Customer Handling in Kolkata. If you have 2-6 years of relevant experience and possess exceptional customer service...


  • Kolkata, India i tech solutions Full time

    I am Hiring for the Role of Bancassurance channel and Agency channel for various Insurance companies Experience: - Atleast have experience in insurance sector for 6 months Work mode: - Onsite **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹100,000.00 - ₹350,000.00 per year Schedule: - Day shift Supplemental pay types: -...

  • Security Officer

    Found in: beBee jobs IN - 2 weeks ago


    Kolkata, West Bengal, India Aster Medcity Full time

    Job Requirements Job Title: Security Officer - Security ServicesCompany Name: Aster MedcityLocation: Kolkata, West BengalSalary: Not DisclosedQualification: 1-4 years of experienceJob Description:Aster Medcity, a renowned healthcare institution, is looking for a skilled Security Officer to join our Security Services team in Kolkata, West Bengal. If you have...

  • HOD - Sales & Marketing | Solar | 12+ years | Kolkata

    Found in: Whatjobs IN C2 - 4 days ago


    kolkata, India Michael Page Full time

    Opportunity to head S&M at one of the fast growing company into solar products An opportunity to work in a high visibility role About Our Client Our client in an Indian organisation with multi-sector presence that has amassed a sizeable portfolio in the heavy engineering industry. The organisation is equipped to maintain its rapid expansion...

  • Senior Relationship Manager

    Found in: Talent IN 2A C2 - 1 week ago


    Kolkata, India Peoplemint Consultants LLP Full time

    Hiring for Leading BankRole - Senior Relationship Manager/Relationship Manager - Healthcare Equipment FinanceLocation - KOLKATAKey Responsibilities:1. Develop and maintain relationships with healthcare equipment suppliers and healthcare providers.2. Identify and pursue new business opportunities in the healthcare equipment finance segment.3. Work closely...


  • Lake Town, Kolkata, West Bengal, India Lion Picture & Frames (I) Limited Full time

    Job title/Designation*- **Tele Sales Executive(No target)** - Employment Type*-**Permanent** - Work mode*-**Office **Gender**-Female Preferred.** - **Job Description*-** Calling existing and potential customer, Generating promising lead for sales team, managing customer accounts enter & update data base, Handle grievance ,ask question for requirement,...