Quality-Team manager I 9 to 12 Years I Kolkata
Found in: Whatjobs IN C2 - 2 weeks ago
- Ensures completion of daily, weekly, and monthly quality deliverables, monitors results to determine insights shared to manage business metrics, ensures delivery of quality and delivery SLAs
- Manage scope of deliverables under quality assurance and training
- Seeks to continuously improve processes (Root Cause Analysis, Correction and Preventions)
- Conducts regular calibration sessions to ensure the validity and reliability of results
- Develops and delivers dashboards to report the performance against client requirements
- Coaches and provides ongoing support to team of Quality Analyst direct reports
- Performs reviews to clearly define the desired agent behaviours during Customer interactions, assess agent readiness, identify skill gaps, and make recommendations for improvements to leaders
- Lends subject matter expertise in the design and ongoing maintenance of quality monitoring forms and quality standard
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Quality-Team manager I 9 to 12 Years I Kolkata
Found in: Talent IN C2 - 2 weeks ago
Kolkata, India Capgemini Full timeJob DescriptionEnsures completion of daily, weekly, and monthly quality deliverables, monitors results to determine insights shared to manage business metrics, ensures delivery of quality and delivery SLAsManage scope of deliverables under quality assurance and training Seeks to continuously improve processes (Root Cause Analysis, Correction and...
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Quality-Team manager I 9 to 12 Years I Kolkata
Found in: Talent IN C2 - 2 weeks ago
Kolkata, India Capgemini Full timeJob Description Ensures completion of daily, weekly, and monthly quality deliverables, monitors results to determine insights shared to manage business metrics, ensures delivery of quality and delivery SLAs Manage scope of deliverables under quality assurance and training Seeks to continuously improve processes (Root Cause Analysis, Correction...
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Team manager-WFM I 9 to 12 Years I Kolkata
Found in: Talent IN C2 - 2 weeks ago
Kolkata, India Capgemini Full timeJob Description Provide leadership and guidance to the WFM team, overseeing their daily activities, workload distribution, and performance. Mentor and develop team members, fostering a culture of continuous improvement and professional growth. Develop and execute workforce management strategies aligned with the organization's objectives. Create...
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Team manager-WFM I 9 to 12 Years I Kolkata
Found in: Whatjobs IN C2 - 2 weeks ago
kolkata, India Capgemini Full timeJob Description Provide leadership and guidance to the WFM team, overseeing their daily activities, workload distribution, and performance. Mentor and develop team members, fostering a culture of continuous improvement and professional growth. Develop and execute workforce management strategies aligned with the organization's objectives. Create long-term...
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Team manager-WFM I 9 to 12 Years I Kolkata
Found in: Talent IN C2 - 2 weeks ago
Kolkata, India Capgemini Full timeJob DescriptionProvide leadership and guidance to the WFM team, overseeing their daily activities, workload distribution, and performance.Mentor and develop team members, fostering a culture of continuous improvement and professional growth.Develop and execute workforce management strategies aligned with the organization's objectives.Create long-term plans...
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Research Intern
5 days ago
Kolkata, India I-PAC (Indian Political Action Committee) Full time**About I-PAC** Indian Political Action Committee (I-PAC) is India’s first & largest cross-party political advocacy group, widely credited to have revolutionized the efficacies of election campaigning in India. I-PAC is the platform of choice for students and young professionals to participate in and make a meaningful contribution to political affairs,...
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Post Sales
Found in: beBee S IN - 2 weeks ago
Kolkata, India Team Taurus Full timeJob Requirements Job Title: Post Sales Customer HandlingCompany Name: Team TaurusLocation: Kolkata, West BengalSalary: Not DisclosedQualification: Not specifiedJob Description:Team Taurus is seeking an experienced Executive for Post Sales Customer Handling in Kolkata. If you have 2-6 years of relevant experience and possess exceptional customer service...
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Post Sales
Found in: beBee S IN - 2 weeks ago
Kolkata, India Team Taurus Full timeJob Requirements Job Title: Post Sales Customer HandlingCompany Name: Team TaurusLocation: Kolkata, West BengalSalary: Not DisclosedQualification: Not specifiedJob Description:Team Taurus is seeking an experienced Executive for Post Sales Customer Handling in Kolkata. If you have 2-6 years of relevant experience and possess exceptional customer service...
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IT Head
Found in: Whatjobs IN C2 - 2 weeks ago
kolkata, India 2coms Full timeExp: 10-12 yearsLocation: Salt Lake, Kolkata Skills Details: Microsoft .NET Web Development (C#) Microsoft SQL Server - Scripting Procedures and Moderate Level Database Management/ Optimization Web Services included Javascript and JQuery front end development Bootstrap and CSS experience Business Analysis and translating requirements (BRD) to SRS...
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Manager - Regional Quality Packaging
Found in: Whatjobs IN C2 - 7 days ago
kolkata, India Diageo Full timeDescription : AREAS OF RESPONSIBILITYPERFORMANCE MEASURES (QUANTITATIVE / QUALITATIVE) 1Lead - Packaging Quality 1. End to end Supplier Quality performance management – RFT, In process Quality2. Food safety certification for all Primary pack suppliers3. Drive supplier improvement projects in co-ordination with R&D and suppliers.4. Drive...
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Manager - Regional Quality Packaging
Found in: Talent IN C2 - 1 week ago
Kolkata, India Diageo Full timeDescription : AREAS OF RESPONSIBILITYPERFORMANCE MEASURES (QUANTITATIVE / QUALITATIVE) 1Lead - Packaging Quality 1. End to end Supplier Quality performance management – RFT, In process Quality 2. Food safety certification for all Primary pack suppliers 3. Drive supplier improvement projects in co-ordination with R&D and suppliers. 4. Drive...
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Recruit to Hire I 10 to 12 Years I Kolkata
1 week ago
Kolkata, India Capgemini Full timeDemonstrate expertise in leading and managing both internal and external clients. - Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan. - Organize knowledge sharing sessions both within the team and cross teams. - Collaborate with client team to understand process challenges, flows, etc. - Works with...
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Senior Relationship Manager
Found in: beBee S IN - 2 weeks ago
Kolkata, India iimjobs Full timeHiring for Leading BankRole - Senior Relationship Manager/Relationship Manager - Healthcare Equipment FinanceLocation - KOLKATAKey Responsibilities:1. Develop and maintain relationships with healthcare equipment suppliers and healthcare providers.2. Identify and pursue new business opportunities in the healthcare equipment finance segment.3. Work closely...
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Personal Assistant
24 hours ago
Kolkata, India Shree Balaji Glass Full timeLooking for a young teacher/ assistant for personal jobs. I would like to learn basic techonology from him/her for day to day requirements. I need someone patient and willing to learn. I will require services 2 - 3 hours per day. **Job Type**: Part-time Part-time hours: 12-15 per week **Salary**: ₹9,000.00 - ₹15,540.42 per month Schedule: - Day...
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Post Sales
Found in: beBee jobs IN - 1 week ago
Kolkata, West Bengal, India Team Taurus Full timeJob Requirements Job Title: Post Sales Customer HandlingCompany Name: Team TaurusLocation: Kolkata, West BengalSalary: Not DisclosedQualification: Not specifiedJob Description:Team Taurus is seeking an experienced Executive for Post Sales Customer Handling in Kolkata. If you have 2-6 years of relevant experience and possess exceptional customer service...
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Bancassurance Officer
2 days ago
Kolkata, India i tech solutions Full timeI am Hiring for the Role of Bancassurance channel and Agency channel for various Insurance companies Experience: - Atleast have experience in insurance sector for 6 months Work mode: - Onsite **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹100,000.00 - ₹350,000.00 per year Schedule: - Day shift Supplemental pay types: -...
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Security Officer
Found in: beBee jobs IN - 2 weeks ago
Kolkata, West Bengal, India Aster Medcity Full timeJob Requirements Job Title: Security Officer - Security ServicesCompany Name: Aster MedcityLocation: Kolkata, West BengalSalary: Not DisclosedQualification: 1-4 years of experienceJob Description:Aster Medcity, a renowned healthcare institution, is looking for a skilled Security Officer to join our Security Services team in Kolkata, West Bengal. If you have...
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HOD - Sales & Marketing | Solar | 12+ years | Kolkata
Found in: Whatjobs IN C2 - 4 days ago
kolkata, India Michael Page Full timeOpportunity to head S&M at one of the fast growing company into solar products An opportunity to work in a high visibility role About Our Client Our client in an Indian organisation with multi-sector presence that has amassed a sizeable portfolio in the heavy engineering industry. The organisation is equipped to maintain its rapid expansion...
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Senior Relationship Manager
Found in: Talent IN 2A C2 - 1 week ago
Kolkata, India Peoplemint Consultants LLP Full timeHiring for Leading BankRole - Senior Relationship Manager/Relationship Manager - Healthcare Equipment FinanceLocation - KOLKATAKey Responsibilities:1. Develop and maintain relationships with healthcare equipment suppliers and healthcare providers.2. Identify and pursue new business opportunities in the healthcare equipment finance segment.3. Work closely...
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Telesales Executive
1 day ago
Lake Town, Kolkata, West Bengal, India Lion Picture & Frames (I) Limited Full timeJob title/Designation*- **Tele Sales Executive(No target)** - Employment Type*-**Permanent** - Work mode*-**Office **Gender**-Female Preferred.** - **Job Description*-** Calling existing and potential customer, Generating promising lead for sales team, managing customer accounts enter & update data base, Handle grievance ,ask question for requirement,...